Spclst, Customer Experience Operations Support I

SUMMARY 
This role collaborates closely with the Customer Experience Operations Support teams to ensure efficient staffing and seamless operational support. Responsibilities include partnering with Talent Acquisition to manage hiring needs, scheduling interviews, and facilitating onboarding; working with Workforce Management and hiring managers to coordinate open positions; supporting onboarding initiatives with the Training team; overseeing administrative tasks such as equipment and supply coordination; and contributing to various projects across the Support team as assigned.

KEY COMPENTENCIES

• Strong communicator with the ability to influence and build relationships at all levels.
• Demonstrates flexibility and adaptability in dynamic and evolving work environments.
• Uses confidentiality and sound judgment when handling sensitive or private information.
• Identifies, prioritizes, and manages workload to ensure timely completion.
• Responsive to internal customer and candidate needs, demonstrating a strong work ethic.
• Quick learner and self-starter who works independently while keeping leadership informed. 
• Organized and detail-oriented with excellent multitasking and follow-through skills. 
• Ability to engage and connect with others.   
• Represents company culture and values with professionalism and enthusiasm. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Partner with Talent Acquisition and IT to coordinate hiring needs, schedule interviews, conduct interviews as needed, and facilitate new hire onboarding. 

• Collaborate with Workforce Management and hiring managers to ensure timely staffing and alignment with operational needs.

• Manage administrative tasks, including system access, equipment and supply coordination. 

• Communicate effectively among multiple teams.

• Demonstrate professionalism and a strong work ethic. 

• Assist with various projects and initiatives as assigned.

• Leads Customer Service Engagement activities to drive employee satisfaction and retention. 

EDUCATION and/or EXPERIENCE 

One to two years related experience and/or training; or equivalent combination of education and experience. 

LANGUAGE SKILLS 

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS 

Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY 

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS 

Word, Excel, Power Point, training software, and all systems utilized to support Pella’s customers.

CERTIFICATES, LICENSES, REGISTRATIONS 

None required.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, walk, talk and hear.  The employee is occasionally required to sit; use hands to finger, handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl.