Business Analyst/Customer Experience

Job Title

Business Analyst/Customer Experience

Job Description

This position will assist the customer service and service operations organizations to manage the business and to strategically make sound decisions based on solid analysis of data and provide insight regarding interpretation of data and trends.  This role will proactively support strategy execution by delivering meaningful, accurate and timely reporting and analysis on business performance, thereby supporting relevant stakeholders to make fact-based sound business decisions.

Your role:

• Assist customer service and operations organizations in data analysis and strategic decision-making.
• Perform forward-looking ad-hoc analyses including project and strategy evaluation, scenario analysis, etc.
• Develop and implement strategic policies, ensuring adherence to budgets, schedules, work plans, and performance requirements.
• Communicate and present status updates to leadership in a timely manner.
• Continually search for opportunities for continuous improvement and participate in cross-functional improvement projects within the Customer Experience organization.

You’re the right fit if:

• Bachelor’s Degree required; Master’s preferred, with 8+ years of experience in business analysis, management reporting, and continuous improvement.
• Strong analytical and quantitative skills with the ability to digest complex information, identify trends, and translate them into actions.
• Advanced proficiency in SAP, Microsoft PowerPoint, Excel (including formulas and PivotTables), with SQL knowledge being a plus.
• Proven success in cross-organizational teamwork and collaboration, strong interpersonal and team-building skills.
• Excellent oral and written communication skills, with strong negotiation capabilities and financial and analytical skills. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role in Murrysville, PA.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our commitment to diversity and inclusion.

Philips Transparency Details

The pay range for this position in Murrysville, PA is $00,000 to $000,000

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.    

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives, may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found