Senior Strategic Account Manager Belgium

About

Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life.

But when it comes to financial workflows, there’s still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals.

It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it.

To learn more about us: About Swan ; Our story.

Job description

Swan is seeking a Senior Strategic Account Manager to grow our business from the inside by ensuring the adoption, growth, and success of our Belgian partners.

As the first Strategic Account Manager based in Belgium, you will be responsible for managing and developing a portfolio of Swan’s existing Belgian partners. You will nurture strong relationships, help partners market Swan’s offering, challenge their go-to-market strategy and product integration, understand their priorities, customer base, and roadmap, and drive increased usage and adoption.

You are responsible for coordinating internal resources to deliver increased adoption and sustainable revenue growth. This is a high-impact role that requires strong account ownership, operational understanding, strategic thinking and business sense. You will work closely with Product, Compliance, Integration, and Support teams to ensure smooth onboarding, strong partner engagement, and long-term success.

This position is based in Belgium, with regular collaboration with teams in Paris and Amsterdam.

 ✨ Your mission

Ensure the success of our Belgian partners by:

• Accelerating time-to-revenue during onboarding

• Driving planned revenue growth across your portfolio

• Maintaining high partner satisfaction and minimizing churn

  ✨ Your responsibilities

• Manage and develop a portfolio of Belgian partners and be accountable for their revenue growth

• Track and analyze partner performance to identify opportunities and risks

• Conduct Quarterly Business Reviews (QBRs) to align on strategy, progress, and priorities

• Drive partner engagement through structured follow-ups, reporting, and product marketing initiatives

• Monitor partner health using metrics such as Health Score, CSAT, usage, and revenue

• Coordinate closely with Product, Compliance, Integration, and Support teams to convey partner needs and feedback

• Work cross-functionally to help shape Swan’s solutions and onboarding processes
  

  ✨ Curious about your future team?

Within the Strategic Account Management team, you will be part of the Operations department and work closely with Integration Specialists, Compliance, Account Executives, Product, and Support to ensure the success and growth of our partners.

Preferred experience

✨ You’re a great match if:

• You have 4 to 8 years of experience in strategic account management, customer success, or business development in a startup, scale-up, or fast-paced environment

• You are data-driven and analytical

• You can understand and explain technical concepts in business-relevant terms

• You have a strong interest in (fint)technology-driven businesses

• You are fluent in English

• Our ideal teammate: Empathetic. Skilled. Frank. We challenge each other and leave our egos at the door

It’s okay if you don’t tick all the boxe