End User Support Technician

Are you enthusiastic about delivering exceptional customer service and technical support? Look no further! Interapt, an exceptional technology services company, is seeking a welcoming and customer-focused End User Support Technician to join our team and provide support to a premier enterprise partner. This exciting opportunity is full time onsite in Phoenix, AZ.

In this role, you will have the responsibility of providing top-notch support, researching and resolving technical problems of moderate complexity that are typically escalated from first line support teams. You will be the point of contact for escalated telephone, email, and online requests for technical assistance. Additionally, you will have the chance to collaborate with cross-functional teams, while documenting, tracking, and monitoring the problems using relevant systems and tools.

• Diagnose and resolve hardware and software issues
• Escalate complex issues to the appropriate teams
• Create and update support documentation
• Collaborate with cross-functional teams to ensure timely resolution of issues

Requirements

• Good customer service and communication skills
• Prior experience in a help desk or IT support role is necessary
• Experience with ServiceNow is an advantage
• Ability to handle multiple tasks and prioritize workload
• Experience with PowerShell Scripting is a bonus

*This is a full time onsite opportunity and we will only consider talent in Phoenix AZ. We expect this team to start in December, and as a result this will be an expedited recruitment process.

**At Interapt, we value diverse backgrounds and perspectives, and welcome applicants from all experiences and skill sets. Don't be deterred if you don't check every box on our list of qualifications. We believe skills can be developed, and we are willing to invest in the right candidate who shows potential. If you are excited about this opportunity, we want to hear from you!

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

Interapt will not discriminate against applicants based on RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), SEXUAL ORIENTATION, GENETIC INFORMATION, OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER.