Commercial Services Trainer

Commercial Services Trainer

Here at Central Bank, we are seeking a dynamic and experienced trainer to join our team. The ideal candidate will be responsible for delivering engaging, effective training sessions, developing training materials, and supporting the growth of both new and existing employees. In this role, you will be responsible for training existing employees on our products and services and creating training plans for new hires to assist with their onboarding to our company.

You will design and deliver training programs focused on the operational processes, technical platforms, and sales strategies used in the serving our business customers.

 

Responsibilities

Design, develop, deliver training programs across our 3 lines of business – Commercial Services Products, Payment Solutions and Sales

Work closely with product managers to develop operational, technical and sales focused training for all products within our business line

Collaborate with department leaders to identify training needs for Holding Company staff and Market staff

Train the operational processes behind our products and services including onboarding, implementation and service set up

Equip product sales teams with the skills to identify client needs, present solutions and effectively cross-sell products.

Assess training needs through surveys, market visits, and manager feedback

Assess training effectiveness and continuously improve programs

Create and maintain a training schedule so that users can easily sign up for training sessions

Conduct in-person classroom style training and/or virtual training

Maintain and update existing sessions, courses and programs to ensure the content remains up to date and relevant. Assist leaders with keeping Centranet and Knowledge Base updated with the most recent information.

Create engaging training materials, including presentations, simulations, and case studies

Maintain accurate training records and documentation

Assist Product Managers by supporting system upgrades and new feature rollouts by preparing user guides, FAQs, and conducting live demos or webinars

Stay updated on industry trends and best practices

Qualifications

Experience

Previous banking experience preferred

Microsoft Office experience required

3 – 5 years of experience in banking operations, sales or training roles

Strong understanding of banking products

Certifications in Learning and Development, Training or Instructional Design

Familiarity with LMS (Learning Management Systems)

 

Skills

Strong interpersonal, organizational, and problem-solving skills

Great attention to detail

Excellent communication skills, verbal and written communication

Ability to engage audiences at different levels (frontline to leadership)

Knowledge and experience using a variety of learning methods, including virtual and video learning. 

Collaborative approach, and ability to work with others to achieve team success

 

Travel Requirement

This position can work from the Jefferson City, Columbia, St. Louis, Kansas City, or Springfield Missouri Office. Monthly travel to various market locations within Missouri will be expected.