Sr. Internal Audit Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

 

This position reports to: Director, Internal Audit Management

 

We are looking for an experienced IT Audit Manager to join our Internal Audit function.

We have a tight team environment where support, loyalty, and honest feedback are the currency. ServiceNow employees are expected to be self-starting, proactive, and able to thrive in a fast-paced environment.

 

What you get to do in this role:

• Lead and supervise the execution of risk-based operational audits including risk assessments, business and IT operational process reviews, integrated audits, and system implementation reviews, in accordance with department and professional standards, and complete assignments timely in an efficient manner.
• Provide value-added recommendations to improve the internal control effectiveness, and operation efficiency.

• Lead, coach, and mentor managers, seniors, and staff to ensure proper training, consistent execution, and audit skill development
• Serve as a technical resource for specific technical areas such as ERP, infrastructure, cybersecurity, database, and the ServiceNow platform.

• Develop and maintain technical proficiency and current knowledge of professional standards, including accounting, auditing and financial reporting requirements

Qualifications

To be successful in this role, we need someone who has:

• Minimum four-year degree from an accredited university; degree in Technology, Accounting, Finance, or related discipline
• Minimum of 10+ years of work experience, with 4+ years at a public accounting firm (Big 4 or national CPA firm preferred), including experience in internal auditing, external auditing, operation, and process improvement
• Previous experience working in an internal audit function preferred, with 6+ years in leading risk-based audits with demonstrated progression of responsibilities required
• Prefer candidates with one of the following certifications: CISA or CIA
• Previous experience in the Software, Cloud industries strongly preferred. Prefer candidates with exposure to a high growth and/or rapidly changing technology enterprise
• Technical and business skills required:
  • Strong understanding of technology processes (e.g. change management, access security, technology operations) as well as application controls and segregation of duties
  • Deep understanding of business objectives and risks associated with a SaaS company and demonstrated execution of operational audits in IT and business processes
  • Experience with ESG audits strongly preferred
    • Considerable knowledge of various business processes (e.g. sales operations, procurement, payroll, etc.)
    • Exceptional skills in using Excel and Visio
    • Experience in using SAP, Tableau, and/or ServiceNow platform a plus

• Soft skills required:
  • Leadership skills, excellent written and verbal skills, and demonstrated ability to present complex audit issues to management in an easily digestible manner.
  • Strong critical thinking and analytical skills; ability to identify root cause
  • Ability