Compensation Planning & Operations Director

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking a Compensation Planning and Operations Director to lead the design, implementation, and execution of our global Customer Success compensation strategy. This is a high-impact, strategic role responsible for translating Salesforce's revenue goals into effective compensation plans that motivate our sales teams and drive business performance.

You will own the entire lifecycle of compensation, from annual planning and metric design to operational execution and attainment calculation You will partner directly with senior leadership across Customer Success, Finance, and HR to build and manage a world-class compensation framework. Success in this role requires deep expertise in compensation, strong business acumen, process design, project management and the ability to manage complex operational processes at scale.

Key Responsibilities

• Lead the end-to-end annual compensation planning process, including partnering with leadership on plan design, metric selection, component weightings, and policy determination (e.g., new hires, LOAs).

• Direct all compensation operations, ensuring the accurate and timely calculation of quarterly attainment and payouts. Manage KSO/MBO assessment processes, exception handling, and inspections.

• Oversee the systems and tools strategy for compensation. Lead the configuration, maintenance, and continuous improvement of compensation payment and forecasting tools (e.g., Spiff) to drive automation and efficiency.

• Develop and deliver comprehensive documentation, socialization, and enablement materials for new compensation plans and processes to ensure clear understanding and adoption across the organization.

• Build and maintain strong, collaborative relationships with senior executives and stakeholders in Sales, Finance, HR, and Operations to drive alignment and execute compensation strategies effectively.

Qualifications & Experience

• 10+ years in an operational role within Sales Operations, Compensation, or Finance, with a proven track record of managing enterprise-scale sales compensation programs.

• Deep expertise in sales compensation plan design, mechanics, and best practices within a large, complex SaaS or tech environment.

• Strong financial and business acumen, with the ability to build sophisticated models for compensation forecasting, cost-of-sales analysis, and performance tracking.

• Proven experience leading and managing complex, cross-functional projects and processes in a fast-paced, dynamic environment.

• Exceptional communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels, including senior executives.

• High comfort with ambiguity and change; ability to influence without authority and drive alignment across matrixed teams.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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