Business Specialist - MV-90 - Salt Lake City, UT or Portland, OR #114353

POWER YOUR GREATNESS

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion and belonging.

General Purpose

Provides routine and ad-hoc energy data analysis to management and customers. Conducts special investigations and analyses, develops estimates, corrects data sources, and finalizes meter reports for interdepartmental review. Works with business analysts within Jurisdictional Loads, Transmission Finance and externally with third party utilities to validate meter data for settlements, regulation and billing. Researches, analyzes, develops and implements new strategies, programs, and/or processes in response to changing internal and external conditions.

Responsibilities

• Promote a customer first culture and commit to delivering outstanding results for internal and external customers.
• Supporting the Business Back Office: gather and analyze critical MV-90 information from business users, Metering Engineering and IT in order to ensure data scrubbing and connectivity for meter interrogation. Responsible for remotely interrogating meters to retrieve register reads and profile meter data.
• Data Collection and Validation: ensure the quality of the extracted data by comparing register reads against the profile; maintain schedule of meter interrogation for publishing to downstream interfaces.
• Data Analysis and Reporting: analyze the collected data using tools provided by MV-90, such as graphs, reports, and aggregations. Perform calculations for billing determinants, reconcile interrogated data against customer meter data, and generate the weekly MV-90 metering issue report: interrogation problems, investigating data issues, and communicating effectively between internal departments and organizations.
• Run the daily meter interrogation due date report, and collaborate with metering engineering. This report lists all meters that have not been called in the last 7 days. Research and resolve any meter interrogation errors used with CAISO settlements, power purchase agreements and transmission imbalance billing.
• Troubleshooting and Support: monitor and troubleshoot communication issues related to the data acquisition system, monitor the MV-90 interfaces to other systems, and adjust Masterfile configurations via communication with customers.
• Audit power, energy, volts and amps by time interval and validate, edit and estimate as necessary in order to publish downstream from MV-90.
• Analyze business processes, conduct special studies, develop alternatives and present recommendations to management and influence management decisions.
• Identify and recommend data management, process and system improvements.
• Report complex energy accounting and MV-90 meter data information in simple terms, and communicate throughout the organization and to third party customers.
• Provide recommendations and implement process and procedural improvements through research of best practices and effective presentation of information, plans and proposals.

Requirements

• Bachelor’s Degree in, Mathematics, Statistics, Information Technology, Data Analytics; or the equivalent combination of education and experience.
• A minimum of five years related experience.
• Research and analysis skills including the ability to obtain relevant data, evaluate complex situations, develop creative alternatives, provide recommendations, and negotiate and influence outcomes.
• Program design skills including development of interventions, processes, or new or modified programs to meet customer needs.
• Excellent communication and interpersonal skills involving the ability to establish trust, maintain confidence, and understand social behavior and interactions.
• Ability to work with all organizational levels to influence actions and negotiate outcomes
• Ability to listen and communicate effectively through oral and written means.
• Proficiency with the use of personal computers to gather, analyze, and summarize data.
• Project management and leadership skills, including the ability to work as a team member, to maintain project timelines, and deliver on commitments.
• Knowledge of research and analysis techniques, company policies, procedures, practices, and applicable federal, state, and local governmental laws and regulations.
• Familiarity with Microsoft 365, Windows and Teams. Expert use of Microsoft Excel and Access.

Preferences

• The candidate should be adept at preserving customer satisfaction by addressing concerns proactively and efficiently, fostering a collaborative environment that supports the organization's goals and enhances customer experience.
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