Product Manager, Consumer Experience

About Us

Dorsia is at the forefront of hospitality-tech innovation, redefining how the world gains access to the most in-demand restaurants, events, and experiences. By fusing cutting-edge technology with the art of luxury hospitality, we empower our members to secure impossible-to-get reservations while providing operators with unprecedented levels of control, visibility, and revenue optimization.

As a fast-growing startup backed by over $50M from top-tier investors including Index Ventures, along with strategic industry partners such as Major Food Group (Carbone, Torissi, etc.), Groot Hospitality (Casadonna, Papi Steak, etc.), and Gracious Hospitality (COTE, Coqodaq, etc.), we are rapidly expanding our footprint and reshaping the global hospitality landscape with proven expertise. We’re adding exceptional talent to drive our next phase of growth, and that’s where you come in.

About the Role

We’re looking for an experienced and strategic Product Manager to lead the evolution of our core consumer application experience. This is a rare opportunity to drive high-impact initiatives that connect users with high-demand hospitality, focusing heavily on intuitive design and user flow excellence.

As a Product Manager, Consumer Experience, you’ll own the product vision and roadmap for the primary user experience (UX/UI) of the Dorsia app from discovery and search, to reservation booking and post-dining flow. You’ll collaborate closely with engineering, design, data, and operations teams to deliver seamless, beautiful, and high-performing features. Your mission is centered in making Dorsia’s app the most enjoyable and effortless way for our users to access and manage exceptional dining and coveted experiences.

The ideal candidate will have an impeccable product sense, a deep obsession with user-centric design, and demonstrated experience managing consumer-facing mobile products. You will succeed in this role if you thrive in a fast-paced, high-ownership environment where designing for delight is a core focus.

What You’ll Do

Product Leadership & Strategy

• Drive the end-to-end product strategy and roadmap for the core consumer app experience (mobile-first).
• Define product vision, KPIs (e.g., MAU, key funnel conversion rates, time-to-value), and success metrics aligned with user satisfaction and booking volume.
• Champion the user experience, driving feature development and optimization that enhances usability, accessibility, and app performance.
• Work with a cross-functional team to execute roadmap items with precision, speed, and quality.

User Experience & Design Flow

• Deeply audit and optimize critical user flows, including restaurant discovery, search filtering, reservation booking, and in-app communication.
• Partner closely with the design team to transform wireframes and prototypes into best-in-class features that adhere to modern mobile UX standards.
• Focus on reducing friction and increasing conversion at every touchpoint within the core app funnel.

Customer & Market Insight

• Immerse yourself in user behavior, sentiment, and needs using qualitative research (interviews, usability testing) and quantitative data (funnel analysis, heatmaps).
• Translate user feedback and insights into clear, actionable product requirements and prioritized features.
• Maintain a sharp awareness of competitor apps and emerging consumer mobile trends to keep Dorsia's experience cutting-edge.

Cross-Functional Excellence

• Collaborate cross-departmentally across Design, Engineering, Marketing, Data, and Operations, ensuring alignment on the consumer product vision.
• Own cross-team coordination, feature documentation, and launch readiness for all app updates.

Data-Driven Decision Making

• Partner closely with analytics to identify drop-off points, surface optimization opportunities, and track the impact of UX changes.
• Use tools like Mixpanel, Looker, and user session recordings to generate insights independently.
• Bring a strong hypothesis-driven mindset to every product decision, prioritizing experiments that improve the core user journey.

The Winning Recipe 

Experience

• 3+ years in product management roles, with a proven track record of owning core consumer mobile app surfaces end-to-end.
• Deep expertise in UX/UI design principles, information architecture, and mobile development ecosystems (iOS/Android).
• Experience contributing to 0→1 launches and iterating on mature product surfaces in a high-volume consum