Windows Endpoint Engineer

Job Posting Title:

Windows Endpoint Engineer

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Hiring Department:

College of Natural Sciences

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

The College of Natural Sciences (CNS) at the University of Texas at Austin seeks to be a welcoming place for all its students, scientists, and staff. What starts here really does change the world. For more information about the College of Natural Sciences please visit: https://cns.utexas.edu/

Purpose

The CNS Office of Information Technology (OIT) is responsible for providing IT service and support to all of CNS. Windows Endpoint Administration is a key service and function within CNS OIT that ensures we meet campus compliance and provides a mechanism for addressing desktop problems at a large scale. We're seeking a highly motivated and collaborative individual to join our team. As a key member of our organization, the ideal candidate should be a team player with excellent interpersonal skills. We value individuals who thrive in dynamic working environments, where adaptability and a proactive approach are essential. The successful candidate will contribute to a positive team culture, working closely with colleagues to achieve common goals. If you are someone who embraces change, enjoys collaboration, and can bring a positive attitude to the workplace, we encourage you to apply. Join us in our exciting journey, where teamwork and adaptability are key to success.

Responsibilities

• Build/maintain endpoint images as well as application deployment packages for the College of Natural Sciences  

• Manage the packaging and deployment of endpoint OS builds, driver updates, software builds, BIOS updates (ensure that we are on the latest supported versions)

• Manage endpoint licenses funded through the Dean’s Office and manage roles and permissions in security solution management console

• Perform system maintenance such as identifying endpoint models that are near end of life, ensuring at least 85% or all CNS endpoints receive security updates and patches on a regular cadence and work with vendor (Dell) to identify/benchmark next gen hardware to be considered for adoption as new standard

• Generate recurring report capturing production endpoints that are at or near EOL, patching statistics and health check reports on endpoints to confirm that they are running baseline applications and agents. These should be submit to Assistant Director of Operations for review.

Required Qualifications

• At least 2 years of demonstrated operational knowledge of Microsoft CM/SCCM/Group Policies  

• At least 2 years of demonstrated operational knowledge of Intune/Active Directory/Azure 

• At least 1 year of experience using ServiceNow or other enterprise ticketing system

• At least 5 years of demonstrated experience supporting Windows 10 or newer, Microsoft Office suite, Adobe and Cisco of products 

• At least 2 years of experience managing Active Directory Users and Computers 

• At least 1 year of operational knowledge of Bomgar  

• Basic understanding of network terminology and troubleshooting 

• At least 1 years of experience with reporting tools and log review. 

​Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• A Bachelor of Science in Information Systems, Computer Science, or equivalent experience 

• Demonstrated operational experience with PowerShell 

• MECM or SCCM certifications

• Network+ preferred 

• CCNA a plus 

• 2 years of experience running queries and building dashboards in splunk and generating regular reports for leadership 

Salary Range

$65,000 + depending on qualifications

Working Conditions

• Repetitive use of a keyboard at a workstation

• Use of manual dexterity

• Occasional weekend, overtime and evening work to meet deadlines

• Field work as necessary

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply,