Director/Sr Director of Product Management, Agentforce IT Service

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Responsibilities:

• Drive product adoption of Agentforce Service through the creation of scalable processes and assets

• Work closely with cross-functional teams on pre-sales and post-sales customer engagements to meet commercial business objectives

• Own the engagement strategy for the Agentforce Service Product team with the Service Specialists and Core ecosystem in EMEA

• Represent Salesforce as a product expert in customer interactions, industry and corporate events, and through community sites and social media.

• Deliver regular enablement content to support customer success and adoption of key capabilities (e.g. Asset Service Management, Scheduling & Optimisation)

• Evangelise innovation (e.g. Agentforce agentic AI solutions) in the context of Agentforce Service

• Feed strategic customer requirements into the Product team

• Drive resolution of strategic customer requests

Key Competencies:

• High energy and passion for the job

• 5+ years of Customer Service / IT Service domain experience with a focus on asset service management, scheduling and optimisation, or mobile workforce management

• Experience presenting to C-suite executives

• Strong organisational and analytical skills, excellent written and oral communication skills, including experience in high-level business discussions

• Experience in gathering and transforming customer needs into product requirements and operational solutions

• B.S. degree (Computer Science, MIS or related degree preferred)

Desired Skills and Experience:

• Experience building and implementing service solutions

• Salesforce Admin, Service Cloud Consultant, and IT Service Consultant Certifications

• Experience in one or more key industry verticals such as FINs, manufacturing, utilities, telecommunications, public sector, commercial business services, and healthcare.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current