Director, Strategy & Innovation

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a Director within the Strategy & Innovation organization, you will play a critical role in shaping the strategic direction of the USAA Federal Savings Bank and Member Value organization. You will partner with executive leadership to define long-term strategy, solve complex business challenges, and drive alignment across the enterprise.

This role sits at the intersection of strategy and execution—combining internal consulting, external insights, and cross-functional leadership to deliver measurable business value. You will help identify growth opportunities, manage strategic risk, and ensure the organization is positioned to respond to evolving member needs and competitive dynamics.

This position offers a flexible work environment requiring in-office presence four days per week. The role may be based in San Antonio, TX; Plano, TX; or Charlotte, NC.

Relocation assistance is not available for this position.

What You’ll do:

Shape Strategic Direction

• Support the development and evolution of enterprise and line-of-business strategies, including long-term vision, priorities, and strategic choices
• Contribute to the design and communication of the three-year strategic plan, including growth objectives and investment priorities
• Facilitate executive alignment on key decisions, trade-offs, and business model evolution

Solve High-Impact Strategic Problems

• Lead internal consulting engagements aligned to enterprise and line-of-business priorities, including executive-level initiatives
• Structure complex problems, develop hypotheses, and deliver data-driven insights and recommendations
• Conduct market research, competitor analysis, and benchmarking to inform strategic decisions

Drive Alignment & Execution

• Translate strategy into actionable initiatives, roadmaps, and performance frameworks
• Drive alignment across Product, Risk, Technology, Finance, Marketing, and Operations teams
• Support prioritization and execution of strategic initiatives, ensuring measurable outcomes
• Enhance visibility, clarity, and adoption of strategic priorities across the organization

Manage Strategic Risk & External Perspective

• Monitor industry trends, macroeconomic shifts, member needs, and competitive dynamics
• Identify strategic risks and opportunities and recommend proactive responses
• Support scenario planning, risk assessment, and strategic performance monitoring

Enable Enterprise Collaboration

• Drive coordination across lines of business and shared services to ensure integrated strategy and execution
• Support cross-functional initiatives, partnerships, and enterprise-wide programs
• Build strong relationships across all levels of the organization to influence outcomes
• Mentor and develop junior team members

What You Have:

• Bachelor’s degree in Business, Finance, Engineering, or related field
• 8+ years of experience in strategy, management consulting, or corporate strategy
• Proven ability to lead complex, cross-functional initiatives and influence senior leaders
• Strong analytical, structured problem-solving, and financial modeling capabilities
• Exceptional written and verbal communication skills, including executive-level presentations
• Experience working in a matrixed and regulated environment (financial services preferred)

What Sets You Apart

• Military veterans are encouraged to apply; leadership, adaptability, and strategic problem-solving experience are highly valued and translate well to this role
• Experience in retail banking, lending, payments, deposits, or commercial banking, with familiarity across core products such as credit cards, consumer lending (personal, auto, mortgage, home equity), and deposit products (checking, savings, CDs)
• Experience with innovation, digital transformation, or emerging technologies
• Proven experience in strategy development,