Lead Surgery Scheduler - Children's Outpatient Clinics

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

CHOC DOT 7 Admin

Job Summary:

Coordinates with patients, physicians, and operating room to schedule surgeries independently. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication. Provides guidance to staff members.

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KEY RESPONSIBILITIES

• Coordinates surgery schedule with patient, physician, and operating room, in support of surgery scheduling function.
• Coordinates with other services to schedule multi-panel and multi-surgeon combination cases across all locations.
• Reviews surgical cases to verify location complies with clinician and institutional priorities.
• Ensures all appointments related to surgery are scheduled appropriately.
• Verifies patient eligibility and coverage for procedure, obtain precertifications and discusses potential financial obligations or complex issues with patient.
• Identifies if a patient’s coverage is in-network or out-of-network and resolves complex insurance issues independently or with Manager, when appropriate.
• Obtains precertification or proper insurance approval prior to surgical procedures.
• Notifies and forwards paperwork for insurance certification to billing office and obtains additional paperwork if needed, for compliance.
• Reviews provider time away and manages operative block reassignments and releasing time as needed to ensure maximum utilization and patient access.
• Evaluates team workload to ensure or recommend equitable responsibilities and provide solutions (examples may include flexing team members to different tasks or assisting in creating coverage plans when a team member is out).
• Monitors surgery schedule and ensures optimization of resources and workflow.
• Maintains quality and engages in quality improvement efforts in operations impacting patients and staff.
• Mentors, trains, and leads team of new and current employees.
• May provide feedback as needed for peer reviews and evaluations as requested.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

• Patient Scheduling (Advanced): The ability to coordinate and schedule patient appointments, surgeries, and other office visits with various computer systems in the hospital or clinic.
• Surgery Scheduling (Advanced): The ability to coordinate and schedule surgeries within various computer systems in the hospital.
• Patient Documentation (Advanced): The ability to receive and record patient information.
• Medical Terminology & Documentation (Advanced): The ability to comprehend medical terminology and documentation in an office, or surgical setting.
• Peer Leadership (Novice): The ability to show leadership and influence people of equal rank in an effort to accomplish team goals.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

* Organizational Impact: Independently performs non-routine tasks that significantly impact team and other related teams.* Problem Solving/ Complexity of work: Gathers and analyzes data to solve problems that arise with little or no precendent.* Breadth of Knowledge: Applies advanced job knowledge and has developed a breadth of skills in other areas. * Team Interaction: Serves as a lead for the team by providi