Manager, Chief of Staff - Enterprise Services Risk Office

Manager, Chief of Staff - Enterprise Services Risk Office

Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small business and commercial clients. As one of the nation’s top 10 banks, we offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.

We are hiring! The Enterprise Services Business Risk Office provides risk management support to several lines of business including: Brand, Enterprise Supplier Management, Enterprise Products & Experience (EPX), Software, External Affairs, Enterprise Data, Global Workplace Solutions, Emerging Payments, Ventures, and Technology.  As the risk team for Enterprise Services, we are on the cutting edge of risk management and provide support for new and emerging technologies as well as critical business strategies. Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business. 

As a Manager, Chief of Staff to the Senior Leadership Team in Enterprise Services Risk (ES Risk), you will help advance key priorities, coordinate day-to-day operations, and provide thoughtful support across a range of efforts. In this role, you’ll work closely with leadership to help organize and drive strategic initiatives, while also contributing to the overall health and effectiveness of the team. You’ll be responsible for supporting key audits in the Tech & Product areas, associate experiences, capacity planning, and helping keep work moving smoothly. This is a great opportunity to gain exposure to different parts of the business, build new skills, and make a meaningful impact in a collaborative, fast-paced environment. 

We want you if you are:

• Self-motivated, reliable, and resourceful multitasker with solid time management and prioritization skills who is able to drive initiatives autonomously

• Highly organized, yet adaptable to react quickly to urgent matters

• Associate experience-centric mindset with a keen attention to detail, high bar for quality, and strong sense of responsibility

• Commitment to broad-based teamwork and collaboration that requires juggling multiple internal relationships and accountabilities

• Comfortable building and maintaining positive relationships, and being diplomatic, yet influential with colleagues across all levels, including VP and SVP leaders, and across a variety of partner teams

• Effective and autonomous project management from strategic ideation through tactical execution and follow up

Basic Qualifications: 

• High School Diploma, GED or Equivalent Certification

• At least 5 years of experience in project, risk program, or process management

• At least 5 years of experience supporting, partnering, and interacting with internal and external business clients
   

Preferred Qualifications:

• 6+ years of experience supporting, partnering and interacting with internal stakeholders

• 6+ years of Financial Services industry experience, preferably working within technology

• 6+ years of experience as a project or process manager

• Ability to communicate effectively with people across multiple levels

• Ability to set direction, delegate tasks, manage multiple stakeholder expectations, and coordinate a cross-functional team

• Strong communication and relationship building skills, customer focus, and ability to collaborate and influence across teams to deliver

• Project Management (PMP) or Program Management (PgMP) certification

• Business Process Management Certification, Six Sigma Lean, Green Belt or Black Belt Certification, Agile Coach Certification, or Compliance Certification (CRCM)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will