Sr. Business Analyst

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!

Job Summary

Responsible for identifying, analyzing and documenting business processes and requirements. Assist with the design, test, and implementation of new systems and existing system enhancements. Using basic research, analytical, and problem solving skills the business analyst will assist in identifying and resolving production issues.  

Duties and Responsibilities

• Lead business process redesign and assist in implementing solutions.  This includes setting priorities and preparing functional flow diagrams/maps and other documents to capture departmental standards, processes and methodologies.  

• Recommend, test, train, document, implement and plan for improvements, enhancements, and new applications to various systems.  

• Participate in or lead project cross-functional project teams.  

• Participate in the design, creation and maintenance of the Back Office and Enterprise Systems products and activities.  

• Work with leadership to develop strategies to support Company needs.   

• Serve as liaison between department and internal client groups, other department and vendors.  

• Train department on system access and utilization, including report writing. 

Education, Experience & Certifications

• Associate degree, or equivalent work experience required. Bachelor’s degree desired, preferably in Computer Science or Business Administration.  

• 5+ years experience with large enterprise systems  

• Hands on experience with system implementation required.  

• Vendor management experience preferred.  

Functional Skills

• Analytical Skills: effectively uses data to generate insights for operations excellence 

• Planning & Prioritization: highest impact, highest value 

• Financial & Business Acumen 

• Communicates Effectively and Candidly 

• Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutions 

• Process Improvement: Strive to continually improve 

• Ability to build and leverage talent 

• Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise 

• Ability to effectively communicate, inform, and influence senior leaders  

• Ability to work cross-functionality on multiple initiatives with a successful record of advancing projects 

Our Values

• EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success

• DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult

• PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first

• INNOVATE TO WIN - We champion and challenge for a better way in all we do

• HAVE FUN - We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies

• CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excell