Job Title

Commercial Facility Manager

Job Description Summary

The Facility Manager is responsible for leading all C&W services staff within the maintenance and janitorial functions. This role focuses on ensuring the highest level of service delivery and consistent metric reporting to the client.

The manager will also serve as the primary point of contact for client relationship management, fostering strong partnerships and ensuring client satisfaction across all service areas.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
• Manage the building staff across maintenance and janitorial services. Includes all managerial functions, which are included in the Facility Manager and Senior Facility Manager job descriptions, or directed by the manager.
• Responsible for the day-to-day operations of the facility(s) or campus, including janitorial, life-safety, engineering, site services, and general maintenance are implemented and carried out in a manner consistent with C&W policies and client directives. Ensure all contracts are reviewed on a regular basis and are bid out as required and confirm invoices match contract pricing
• Supervise all maintenance programs relating to the interior and exterior conditions and appearance of the properties
• Respond promptly to requests for building maintenance, repairs, cleaning needs, etc. from building occupants and for the implementation of ongoing contract programs to address and resolve needs and problems
• Compile information necessary to ensure all site-specific documentation and reports are completed accurately and on time, including (and as applicable): Property Information Book, Site Operating Manual, Emergency Procedures Manual, IIPP Manual, Local Code Compliance Log, ADA Compliance Log, OSHA Log, Safety Meeting Log, Elevator Logs, Janitorial Log, Purchase Order Log, Vendor Certificates of Insurance, As-built Drawings, IIPP Manual, Paid Invoices File, General Files, Contract Files, Annual Property Conditions and Year- end Performance Report and other reports and documentation as required
• Prepares budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) or complex as directed
• Provide information and reports necessary for the development of capital budgets for the facility. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives
• Collect, analyze, and prepare reports of such statistical data as may be required to provide accurate and current assessment of facility management objectives
• Complete understanding of management contract, vendor agreements, and other building/facility contracts and all requirements contained therein
• Monitor and ensure that tenants and vendors comply with insurance requirements and coordinate all claims as required
• Proactively inspect the facility, systems, rooms, common areas, etc. and report back any findings or issues to the client Facility Manager

• Hire, train and motivate facility personnel. Maintain positive staff relations. Conduct or approve performance evaluations for staff

KEY COMPETENCIES
1. Communication Proficiency (oral and written)
2. Technical Proficiency
3. Problem Solving/Analysis
4. Leadership
5. Teamwork Orientation
6. Relationship Management
7. Financial Management
8. Vendor Management

IMPORTANT EDUCATION
• Associate’s degree in facilities management, building, business or other related field required
• Bachelor’s degree preferred

IMPORTANT EXPERIENCE
• Minimum 3 years’ relevant experience, preferably in commercial or industrial real estate with facility management experience required
• One year supervisory experience preferred
• Experience in maintenance, construction, engineering, and all facets of property operation and building management preferred
• CMMS/Work Order Management experience is preferred

AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative