Manager Online Programs & Student Support

Note for Current UM Employees

Current employees must apply internally via connectU > connectu.olemiss.edu

Definition of Class

This position provides online pre-enrollment and student support for prospective students. The incumbent serves as point of contact for prospective students for various online academic programs and advises prospective students regarding the admission process, pre-requisites and other program requirements.

Examples of Work Performed

• Serves as a point of contact for prospective students of various online academic programs.
• Manages the progress of applications and provides updates to students, as needed.
• Assists in the planning, implementation, and execution of marketing and recruitment materials and strategies for online academic programs.
• Develops and engages in effective communication strategies for the recruitment of prospective graduate students.
• Provides appropriate follow-up communication with prospective students regarding general inquires on course content, student services, financial aid, and scholarship opportunities.
• Analyzes marketing data to identify target markets, track prospective student related data, and distribute marketing material.
• Executes assigned portions of marketing strategies for prospective online student conversion across the applicant life cycle.
• Utilizes technology systems to track the student journey, including CRM, LMS, and other systems.
• Coordinates the collaboration of resources for online academic programs and serves as a liaison between students and other support departments.
• Remains proficient in knowledge of financial aid opportunities and other online student resources.
• Performs related or similar duties as required or assigned.

Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

1. Serves as point of contact for prospective students regarding the admission process, pre-requisites and other program requirements.
2. Collaborates with schools/colleges and academic departments to stay abreast of relevant program information and resources, and connects students to appropriate personnel for support.
3. Assists with the planning, development, and implementation of recruitment strategies and materials for online academic programs.

Minimum Education/Experience

Education:
Bachelor’s degree in Business, Higher Education, or related field from an accredited four-year college or university.

 

AND

 

Experience:
Four (4) years of experience related to the above described duties.

 

Substitution Statement:
Related experience may be substituted for education, on a basis set forth and approved by the Department of Human Resources.

 

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Salary/Wage Information

To learn more about our pay structure and view our salary ranges, click here to visit the Compensation page of our Human Resources website. This link is provided for general pay information. Hourly rate or salary may vary depending on qualifications, experience, and departmental budget. Note: Unclassified positions (faculty, executives, researchers and coaches) do not have established salary ranges.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal hi