Head of Workplace Technology

The Head of Workplace Technology is a role reporting to the Head of Enterprise Technology Services.  He/She/They will lead the strategic vision and execution of our digital workplace and collaboration environment. He/She/They will play a pivotal role in leveraging technology to enhance employee experience & agility, drive operational efficiencies, and facilitate effective communication and collaboration across the organization.

Role Summary and Job Responsibilities

• Responsible for the global effectiveness and efficiency of all digital workplace solutions including collaboration technologies, device deployment & management, end user storage, desktop virtualization, printing, telephony.
• Collaborate with key stakeholders to understand business needs, identify opportunities, and prioritize initiatives that enhance employee experience, productivity and satisfaction.
• Develop and drive the strategic roadmap for the digital workplace and collaboration initiatives aligned with the organization's goals and objectives.
• Ensure the scalability, security, and reliability of digital workplace infrastructure to support the evolving needs of the organization.
• Foster a customer-oriented culture, security by design capability and mindset driven by continual service improvement techniques.
• Define and promote user-centric design principles to enhance the overall digital workplace experience and dexterity for employees.
• Establish governance frameworks, policies, and standards to ensure compliance with regulatory requirements, data security protocols, and industry best practices.
• Monitor and enforce adherence to governance policies, addressing any compliance issues or security vulnerabilities proactively.
• Champion best practices for virtual collaboration, including video conferencing, instant messaging, document collaboration, and project management.
• Analyze data and feedback to identify opportunities for optimization and continuous improvement in digital workplace capabilities.
• Assess and describe capabilities needs, select, recruit and retain talents based on Digital Workplace & Collaboration and IT division’s strategy and objectives.
• Lead the development of training programs, resources, and support mechanisms to promote adoption and proficiency.
• Develop and control the annual budgets for Digital Workplace and Collaboration to achieve the annual set targets.
• Define key performance indicators (KPIs) and metrics to measure the effectiveness and impact of digital workplace initiatives.
• Oversee the purchasing process together with stakeholders ensuring the selection through RFP (if required), contract negotiation and signature of technology and services.
• Evaluate, select, and deploy tools and platforms that enable seamless communication, knowledge sharing, and teamwork among employees, regardless of their location or device.
• Manage relationships with technology vendors, service providers, consultants and associated contracts to ensure the successful delivery of digital workplace solutions and services.
• Will partner and collaborate with our newly developed AI Labs to help unlock capabilities

Key Relationships

• End Users
• Infrastructure and Support organization
• Enterprise Architecture
• Information Security
• Transformation Office
• Business stakeholders
• Vendors / Service providers
• CREWS (Facilities)

Requirements:

• BS or MS Degree (or equivalent) in Computer Science or in a related technical field and 10+ years of IT related experience.
• 5+ years of IT workplace management, leadership responsibilities, managing teams.
• Strategic planning, organization design and development experience.
• Vendor management and service externalization experience.
• IT transformational initiatives in complex and dynamic environments experience.
• Knowledge of collaboration technologies, device deployment & management, cloud storage, Workplace AI, Desktop virtualization.
• Knowledge of the Enterprise Service Management (ITSM/ITIL).

Skills & Capabilities:

• Value driven mindset embedding security, standardization, user experience and continuous improvement disciplines.
• Track record of budget and cost management.
• Organized, ability to plan for short-, mid- and long-term objectives.
• Ability to work independently and take decisions in alignment with management.
• Excellent analytical, problem-solving and decision-making skills.
• People-, customer- and service-oriented mindset.
• Excellent communication skills (written and oral) with executive presence.

FINRA Requirements

FINRA licenses are not required