Sr Technical Business Analyst - POS

Job Description

This is a role for a passionate Technical Business Analyst for POS technology who will define and drive delivery of the product roadmap for Aramark's Headless Commerce initiative. Technical expertise and in-depth knowledge with POS and consumer facing hospitality technology required. Experience with Micros Simphony preferred.

To succeed, you must possess strong product instincts, excellent communication skills, technical fluency, and empathy. You should have an appreciation for and understanding of lean startup, Agile and user-centered design values, principles, and practices. Ability to analyze data guided by strategic thinking is critical.

In this role, you will identify new technology partners, manage end-to-end delivery, build & lab test integrations, and drive measurable outcomes.

This position is based at Aramark HQ in Philadelphia, PA. Candidates are expected to be in the office minimum of 3 days a week to manage the lab.

Job Responsibilities

•    Assemble, configure, deploy, and test new hardware and software in the lab.

•    Create and execute test plans.   
•    Communicate with Aramark stakeholders to understand business objectives. Ask the right questions, craft solutions, and deliver validated commerce products and capabilities to help create positive business outcomes.
•    Create and maintain a backlog of feature requests to meet identified needs. 
•    Prioritize open requests based on overall strategy, juggling scope, time, and budget. 
•    Act as the primary point of contact with vendor partners. Own vendor relationships and coordinate discussions between Aramark stakeholders and vendor team.
•    Deploy product to Aramark client accounts. Define and establish repeatable intake and deployment processes for transition to Tech Operations team when appropriate.
•    Define, document, and establish support process for Aramark accounts with the product. 
•    Guide the product through internal processes with Information Security, Architecture Review Board, etc., engaging vendors and internal subject matter experts as needed.
•    Proactively share updates on product roadmap, capabilities, and feature releases with technology and business leaders. Serve as product subject matter expert.
•    Drive the practice of collecting and analyzing data about usage, adoption, etc. to inform product direction.
•    Work collaboratively with colleagues on cross-functional and co-located product & business teams.
•    Ensure product documentation is created and available for all stakeholders – i.e.: Field Operations, Deployment, Support, Marketing, Sales, Clients, etc.
•    Participate, support and lead cross functional initiatives or projects related to the optimization of the product portfolio in various stages of the lifecycle.
•    Track project status, manage and escalate project issues and risks as appropriate.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

•    Bachelor’s degree in computer science or related discipline. 
•    3-5 years experience required. 
•    Previous experience in product management desired; previous experience as a business analyst or project manager within a technology team also welcome. 
•    Successful management and delivery of products for mid to large scale organizations utilizing a combination of internal, vendor, and 3rd party resources
•    In-depth understanding in the areas of process development, operations, procurement, testing, systems deployment, and on-going support
•    Proven ability to manage client expectations and communications, external vendors, and product deliverables
•    Excellent written and oral communication skills
•    Ability to express technical concepts in business language and business concepts as tech requirements. 
•    Employs considerable creativity, innovation, and solution design skills in performing this function
•    Understanding of analytics, web, mobile, cloud and data driven business applications
•    Ability to prioritize or seek help to prioritize
•    Strong problem solving, analytical skills and interpersonal skills
•    Able to work independently with minimal supervision
•    Ability to break down complex problems into actionable steps
•    Experience with Retail or Hospitality technology a plus
•    Advanced Microsoft Office skills are required, including Excel and PowerPoint. 

Compensation

The salary range for this position is from $82,000.00 to $135,000.00 depending on circumstances including an applicant’s skills and qualifications, certain degrees and cer