Retail Plant Operations Representative

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Support major retail Operations team to reduce and eliminate trailer storage and pallet storage charges across the retail network.   Collaborate with 3PL site management and CHEP Plant Operations to improve operational processes. Closely liaise with 3rd party plant management to support the CHEP supply chain strategy.

  Major/Key Accountabilities

• Support the retail operations team by leading the monitoring, measuring, and proactive identification of opportunities to improve key performance metrics.

• Utilization of various software to create and maintain records of performance metrics (Microsoft Office programs including MS Excel, MS Word, MS PowerPoint, Power BI, or comparable programs)

• Monitor internal/external pallet movement reports to identify shortfalls and opportunities

• Communicate and collaborate with internal cross-functional teams to address opportunities

• Daily communication with 3PLs and CHEP internal teams on trailer and pallet movement

• Daily

• Provide regular updates to the Walmart team with identified improvements and site-level opportunities

• Provide weekly updates to internal teams to include improvement actions and continued opportunities

• Ensures customer-centric focus through coordination of efforts to implement dwell mitigation actions

• Coordinate the analysis, execution, and response to various project work within the region in support of retail operational initiatives

• Identify and deliver YOY supply chain cost savings in support of CHEP’s Cost Leadership strategy

• Ensure management group compliance to all contractual commitments regarding health, safety & environmental standards. Actively engage plant-level 3rd party leadership in proactively developing safety management programs in support of Brambles Zero Harm vision

• Manage and enforce quality standards at all sites to ensure local customers have an exceptional quality/service experience

• Liaise with Commercial & Quality team colleagues to address quality and service related issues with local retail and manufacturing customers

• Maintain close collaboration with CHEP functional partners, including Planning, Logistics, Engineering, Quality, Finance and Sales

Measures

• Dwell charges

• Supply chain cost savings

• Safety targets

• Management of pallet volume growth

• Plant performance and quality standards

Challenges

• Travel required (20-50 percent)

• Working with 3rd party personnel

• Managing performance while not having direct control of processes

• Maintaining performance standards at a time of labor shortages and high labor turnover

Key contacts

Internal

Plant Ops, Logistics, Planning, Transportation, Sales, Asset Recovery, Quality, Finance

External

Customers, 3rd party providers, carriers

Qualifications

Bachelor’s degree in Supply Chain, Operations, Engineering, Business Management or similar is required.

1+ year’s work in a supply chain and/or busi