Manager, Accounts Receivable

The primary responsibility of this position is the management and protection of the company's Accounts Receivable (AR) through prudent credit decisions; key customer collections; finance support; and training activities resulting in maximized company sales and profit. This position will strive to develop relationships with strategic customers, Finance Leadership, and Sales Management teams, negotiate contracts and marketing allowances.  The successful candidate will develop and recruit finance professionals to drive profitable sales growth and support the Division objectives.

This position is not hybrid/remote and will be based out the Higbee Building in Cleveland, OH. 

Because this role involves access to confidential financial information, the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments. 

CORE RESPONSIBILITIES                   

CORE RESPONSIBILITY 1: ACCOUNTS RECEIVABLE MANAGEMENT 

• Ensure profitable sales and market share growth through judicious and timely credit management decisions for the area of responsibility.

• Ensure best practices are in place for efficient and effective management of AR to achieve Sales, Working Capital, and RONAE objectives.

• Actively manage material delinquent accounts to limit potential risk and financial losses.

• Establish and manage credit lines for new and existing customers up to approved authority level.

• Establish strong relationships with material customers in the support profitable sales growth and minimize potential financial losses within the area of responsibility.

• Proactively communicate with customers, Sales Teams, and AR Management on issues impacting business opportunities.
• Provide management, guidance, and implementation of best practices in the operation of AR teams to achieve the objectives for the area of responsibility.

CORE RESPONSIBILITY 2: COLLECTION ACTIVITY 

• Improve cash flow and reduce working capital impact through effective communication with collection team(s), Sales organization personnel, management teams and/or direct customer contact.

• Evaluate collection activity results and implement changes when needed to improve performance.

• Maintain direct customer contact to resolve discrepancies or disputes on material customers.

• Monitor and manage performance of Third-Party Collection Agencies and Law Firms to improve recovery efforts for the area of responsibility.

• Collaborate with key stakeholders to address and automate unique customer billing requirements to improve collection results and customer service levels.

• Monitor, adapt and refine collection strategies to changes in the business environment.

CORE RESPONSIBILITY 3: TALENT DEVELOPMENT

• Ensure employees are provided with the appropriate training and assist in the achievement of individual developmental plans.

• Recruiting, hiring, training, retaining, and mentoring of diverse and inclusive AR Professionals.

CORE RESPONSIBILITY 4:  CONTINUOUS IMPROVEMENT

• Create a culture of continuous improvement within the AR teams.  Assist in the identification and strategic solutioning of process inefficiencies through continuous improvement projects.

• Provide guidance and support on cross-functional projects and application enhancements as the voice of the “internal/external customer” and Subject Matter Expert (SME) for the Order to Cash Process (OTC).
• Collaborate and partner with key leaders and internal stakeholders in realizing scaling opportunities through process efficiencies and automation.

• Maintain a knowledge base of trends, management techniques, and KPI metrics to improve levels of service and AR performance. 

CORE RESPONSIBILITY 5: ACCOUNTS RECEIVABLE CONTROLS AND COMPLIANCE

• Maintain consistent adherence to the credit policies and procedures as established.

• Ensure and certify (as required) AR controls are performed and operating effectively.

• Verify the AR balances are properly stated for the area of responsibility according to existing policies.

• Ensure the AR organization operates within all applicable laws and regulations within the area of responsibility.

• Timely respond to internal and external AR audit inquiries as required.

CORE RESPONSIBILITY 6:  BUSINESS SERVICES

• Collaborate with sales leadership to drive achievement of their objectives utilizing available technologies, reporting, programs, and best practices.

• Mentor and develop sales professio