Senior Field Service Installation Representative - Nationwide

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

This is an exciting time to join the Roche Support Network. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring.

Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Senior Field Service Installation Representative travel to customer sites across the US to install Roche analyzers and instruments. To be successful in this senior position, you will need to be highly proficient in installing or repairing Roche analyzers/instruments.

KEY RESPONSIBILITIES

• Install equipment as assigned.

• Perform site surveys, installations and approved modifications with minimum assistance/supervision.

• Install connectivity solutions as part of completing instrument installations.

• Schedule modifications as indicated in the TSB and per policies during installations.

• Identify, analyze and resolve IT product problems during installations and escalated service calls.

• Monitor communication devices during all scheduled times.

• Work with local FES teams to ensure installations are completed while ensuring customers are fully satisfied.

• Support technical issues during the installation process to ensure installations are completed successfully.

• Act as crew team lead to ensure and maximize efficient completion of installations.

• Document all service related activities (inventory, service activity cases, expense reports, etc.)

• Process service activity close-outs at the end of each customer site visit. Able to manage day to day administrative activities. 

WHO YOU ARE

• High school diploma and 2 years of technical school or equivalent military training OR equivalent work experience, AND

• 4 years progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR equivalent military experience

Preferred Qualifications

• Able and willing to travel 95%, including overnight travel

• Resides within 50 miles of a major metropolitan airport

• 2 years prior experience installing or repairing Roche analyzers/instruments

• Advanced knowledge of electronics, electro-mechanical systems, and information technology 

• Knowledge of basic chemistry

• Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships

• Effective time-management, organization and prioritization skills

• Good written/verbal communication skills

• Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation

Additional Information

• This is a remote, field-based position.

• Company car is provided with this position.

• Relocation benefits are not provided with this job posting.

The expected salary range for this position based on the pri