Banquet Director

Job Description Summary

Sonesta Resort located in Hilton Head Island, SC is seeking a Banquet Director.

Job Overview
Oversee the execution of all banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions. Maintain quality, service, and operating standards as established by the Brand to ensure quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.

Job Description

Essential Duties & Responsibilities:

• Supervise day-to-day activities of the banquet department, communicate objectives, and schedule/assign work. Communicate and enforce policies and procedures.
• Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order. Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set-up of groups, inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness and proper layout.
• Meet with Kitchen Staff to review scheduled groups’ menu. Ensure agreement of delivery times, amounts, and arrangements. Coordinate any AV equipment, or other technical needs.
• Ensure guests are greeted upon arrival. Respond to guest requests and complaints in a prompt and professional manner. Establish and implement appropriate service recovery guidelines according to in order to ensure total guest satisfaction.
• Review guest check with client after function and obtain signature.
• Maintain procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no reusable goods are wasted. Establish par levels for supplies and equipment.
• Control departmental labor and expenses. Provide input into the preparation of the annual departmental operating budget.
• Ensure all banquet checks are updated with accurate guest counts/quantities and enter into the POS system.
• Maintain communication with clients throughout the day and ensure any changes/additions are communicated to the appropriate departments.
• Attend Pre-Conference events by following the hotel SOP and ensure the space is in excellent condition.
• Ensure departmental representation at daily stand up meetings, F&B meetings and BEO meetings.
• Closely monitor beverage controls. Including up to date inventories, accurate reporting of consumption and staff training.
• Ensure that equipment is prepared for the following day’s work. Ensure that all banquet equipment is in proper operational condition and is cleaned on a regular basis. Ensure that all banquet facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes. Notify Engineering immediately of any maintenance and repair needs.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Housekeeping, Accounting, Maintenance and Guest Services.
• Interact with outside contacts:
  • Guests- to ensure their total satisfaction
  • Vendors- to ensure adequate inventory of supplies, and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
  • Regulatory agencies- regarding safety and compliance matters
  • Other contacts as needed (professional organizations, community groups, local media)
• May handle incoming/outgoing boxes and exhibit materials.
• May serve as Manager on Duty.
• Perform other duties as assigned which includes it is not limited to assisting banquet staff with their job functions during peak periods.

  Accountability:

  This is the top Banquet job in a full-service, luxury, or resort hotel with high volume banquet and/or convention facilities typically catering to more than 500 people. Supervises a large number of employees and may oversee subordinate supervisors.

  Qualifications and Requirements:

  Some college or advanced food and beverage operations training and two years’ experience in banquets or food and beverage operations, includi