Clinical Support Staff - Communication Disorders

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• Generous Retirement Contributions: The State contributes 14.94% of your gross salary, and you contribute 3.68%, totaling 18.62% toward your retirement plan.
• Exceptional Health & Prescription Coverage: Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs.
• Paid Time Off: Benefit from ample vacation, sick leave, paid holidays, and paid winter closure.
• Tuition Waiver: Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth.
• Wellness and Employee Assistance Programs: Stay healthy with wellness initiatives, counseling services, and mental health resources.

At the University of Wyoming, we’re committed to creating a supportive and enriching workplace. To learn more about what we offer, please refer to UW’s Benefits Summary.

JOB TITLE:   

Clinical Support Staff 

JOB PURPOSE:

In supporting the UW Speech and Hearing Clinic, you will perform complex administrative/management support tasks with discretionary authority within a community-facing clinic, focuses on patient interaction at the front desk, providing assistance with check-in processes, insurance verification, maintain a welcoming environment, responsible for medical billing and supporting speech clinical staff with administrative tasks (grad student MS SLP support services). 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Daily operations of (speech) of UW Speech and Hearing Clinic. Front desk presence shared with that of hearing side staff. (cross trained with hearing clinic)
• Process new clients, schedule appointments, operate within selected electronic medical record systems (EMR); maintain the EMR, confidential medical filing/process
• Pre-authorize speech clients with insurance companies and communicate additional requests or needs with the client/client care giver; process billing/collect payments
• Process clinician licensure and cert. process, credentialing; student tracking and communication of certifications
• Serve as point of contact for specialized speech technology (VR equip, Valt service, iPad + laptop updates)
• Graduate Student Clinician point of contact for guidance, to include technology, scheduling rooms, posting + updating Job Boards
• Supporting Speech Clinical Director as directed. (maintaining/storage of speech toys after clinical sessions, maintaining test library, risk mgt processes)
• Familiarity with/ability to learn complex cloud-based data management system for billing/scheduling/tracking visits/other. Troubleshooting and updating as rolled out.

SUPPLEMENTAL FUNCTIONS:

• Assist with clinic problem resolution and special projects (marketing) 
• Support clinical directors in graduate student orientation + other events
• Payment of clinical site placement honorariums

COMPETENCIES:

• Analysis/Problem Identification
• Attention to detail
• Consistency
• Individual Leadership
• Initiative
• Quality Orientation
• Work Prioritization & Management

MINIMUM QUALIFICATIONS:  

Education: Associate’s degree

Experience: 1 year progressively responsible work-related experience

Valid driver's license with a motor vehicle record (MVR) compliant with the Driving for University Business SAP.