Senior Vice President of Customer Strategy and Management

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. 

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

Datavant is a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. We protect, connect, and deliver the world’s health data to power better decisions and advance human health. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partnersDatavant’s Provider business not only drives value directly for health systems, hospitals and clinics across the country, but also underpins our Payer business and is a key lever for growth in our Life Sciences business in the years ahead. We are in the middle of a multi-year business transformation, digitizing our existing business faster than anyone else in the industry and scaling new provider offerings.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

Position Overview: 

The Senior Vice President of Customer Strategy and Management, who reports to the Chief Commercial Officer, will lead Datavant's initiatives to drive exceptional customer value realization, retention, and strategic revenue growth. This crucial role will guide the transformation of customer relationships from transactional interactions to strategic partnerships, while expanding Datavant's solution offerings throughout the customer base and healthcare ecosystem.  

Key Responsibilities: 

• Lead the transformation of the Customer base from transactional value consumption to strategic partners for business growth. 
• Expand Datavant's solution profile across digital solutions, ROI optimization, patient, provider, and ‘requestor’ network experiences, RCM/HIM services, and LEPS and Payer networks. 
• Develop and implement customized strategic growth narratives for each Customer, including, but not limited to, their strategic growth objectives, specific market dynamics, patient/payer mix, experience initiatives, M&A stance, technology infrastructure, and Datavant solution offerings.  
• Perform continuous analysis of the Customer base to identify strategic methods for account segmentation and management. 
• Optimize the organizational structure to support customer satisfaction, strategic account management, and initiatives for value expansion. 
• Address execution gaps in solution expansion and create a strategic growth narrative. 
• Be active and present in front of our current buyers within our Customers and continually expand Datavant’s presence with additional executive stakeholders with  

Qualifications: 

• Bachelor’s Degree in Business, Health Information Management, Communications, or a related field; or equivalent experience. 

• Minimum of 10 years of management or sales experience in a healthcare environment, with a focus on strategic account management. 

• Extensive knowledge of HIPAA Compliance Regulations. 

• Proven success in developing and executing strategies that drive client growth and satisfaction. 

• Strong strategic thinking and leadership skills, with the ability to make independent decisions. 

• Highly effective communication and presentation capabilities, able to engage with varied levels of decision-makers from line managers to C-level executives. 

• Proficiency with Microsoft Office Products and understanding of Customer Relationship Management (CRM) systems and processes. 

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