Technical Account Manager

<h2><strong>About Buildkite</strong></h2> <p>At Buildkite, we’re on a mission to unblock every developer on the planet by helping developers create faster, test smarter, and innovate beyond limits. Our Scale-Out Delivery Platform is trusted by some of tech’s most innovative companies — including Airbnb, Block, Canva, Elastic, Twilio, and Uber. We’ve rethought how CI/CD should work, building a platform that’s fast, reliable, secure, and scales to meet the needs of high-growth tech companies.</p> <h2><strong>Role Overview</strong></h2> <p>We’re looking for a Technical Account Manager based in North America to join our growing Customer Success team. As the deepest resource our customers have access to post-sale, you will own the technical success of a portfolio of high-value enterprise accounts, from onboarding through to long-term adoption and scale.</p> <p>This is a deeply technical, post-sale advisory role. You will spend the majority of your time on architecture, debugging and guiding implementation, while partnering with CSMs and AEs who own the commercial relationship. You need to earn credibility with staff level engineers and communicate delivery strategy to VP and CTO-level stakeholders in the same breath. This is a senior IC role with expectations around mentorship and internal contribution.</p> <h2><strong>What You’ll Do</strong></h2> <ul> <li>Serve as the primary technical point of contact post-sale across a portfolio of high-value enterprise customers, from pre-sales handover through the full lifecycle</li> <li>Lead onboarding, guide integration architecture, and drive deep Buildkite adoption across complex engineering environments</li> <li>Conduct delivery reviews and executive briefings with VP Engineering and CTO-level stakeholders, translating platform findings into strategic business context</li> <li>Proactively identify technical risks, blockers, and expansion opportunities across your portfolio and surface them to the right teams</li> <li>Work alongside AEs and CSMs to provide the technical credibility that supports renewals and expansion — contributing context and risk assessment without holding commercial ownership</li> <li>Advocate for customers internally, translating portfolio-wide patterns into concrete product feedback and roadmap input</li> <li>Build and contribute to technical playbooks and onboarding frameworks, and mentor junior TAMs to raise the bar across the team</li> </ul> <h2><strong>You’re a Strong Fit if You Have</strong></h2> <ul> <li>3+ years in a Technical Account Manager, Customer Success Architect, Solutions Architect, Solutions Engineer, or equivalent post-sale technical advisory role</li> <li>Deep hands-on experience with CI/CD platforms — Buildkite is a str