IT Support Specialist

About Employer Direct Healthcare

Employer Direct Healthcare is focused on giving access to quality & affordable healthcare for our members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.

We partner with large self-funded employers to create a benefit program for specialized care. We connect with high-quality providers to give our members peace of mind when going into surgery. And we support our members by helping them navigate the tricky aspects of healthcare; whether that be selecting a doctor, scheduling appointments, or following up after a procedure has been completed to make sure our members are feeling better.

About You:

• You have a drive and AMBITION to tackle big problems. Big problems required big ideas and a team that supports new ideas.
• You CARE deeply for your customers. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
• A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
• You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
• INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.

If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.

Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.

IT Support Specialist

In this role, you will be responsible for being a point of contact for end users to receive support and maintenance within the organization's computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading PCs, terminals, and printers to ensure optimal workstation performance. You will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required.

This position is 100% onsite in our Dallas, TX office.

Responsibilities

• Install, upgrade, support and troubleshoot Windows 10, Windows 11, Microsoft O365 and any other authorized desktop applications.
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
• Perform general preventative maintenance tasks on computers, laptops, and any other authorized peripheral equipment.
• Perform remedial repairs on computers, laptops, printers, and any other authorized peripheral equipment.
• Customize desktop hardware to meet user specifications and site standards.
• Perform work in compliance within specified warranty requirements.
• Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.
• Be responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network.
• ‘Have the capacity to learn existing and emerging technologies.
• Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets.
• Support the various applications used by staff.
• Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets.
• Other duties as assigned.

Requirements

• High school diploma
• Associate degree preferred.
• 6 months to 1+ year of IT-related help desk experience required.
• Acquire an IT Certification within the first 6 months of employment.

Knowledge, Skills, and Abilities:

• Ability to work within a team setting.
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment.
• Demonstrate ability to effectively communica