Senior Customer Service Representative with Portuguese

<span><span>Diversey</span><span> - </span><span>Solenis</span><span> </span><span>is</span><span> a </span><span>leading</span><span> global </span><span>provider</span><span> of </span><span>water</span><span> </span><span>and</span><span> </span><span>hygiene</span><span> </span><span>solutions</span><span>. The </span><span>company’s</span><span> product </span><span>portfolio</span><span> </span><span>includes</span><span> a </span><span>broad</span><span> </span><span>array</span><span> of </span><span>water</span><span> </span><span>treatment</span><span> </span><span>chemistries</span><span>, </span><span>process</span><span> aids, </span><span>functional</span><span> </span><span>additives</span><span>, </span><span>cleaners</span><span>, </span><span>disinfectants</span><span>, </span><span>and</span><span> state-of-</span><span>the</span><span>-</span><span>art</span><span> monitoring, control </span><span>and</span><span> </span><span>delivery</span><span> </span><span>systems</span><span>. </span><span>These</span><span> </span><span>technologies</span><span> are </span><span>used</span><span> </span><span>by</span><span> </span><span>customers</span><span> </span><span>to</span><span> </span><span>improve</span><span> </span><span>operational</span><span> </span><span>efficiencies</span><span>, </span><span>enhance</span><span> product quality, </span><span>protect</span><span> </span><span>plant</span><span> </span><span>assets</span><span>, </span><span>minimize</span><span> </span><span>environmental</span><span> impact, </span><span>and</span><span> create </span><span>cleaner</span><span> </span><span>and</span><span> </span><span>safer</span><span> </span><span>environments</span><span>. </span><span>Headquartered</span><span> in </span><span>Wilmington</span><span>, Delaware, </span><span>the</span><span> company </span><span>has</span><span> 70 </span><span>manufacturing</span><span> </span><span>facilities</span><span> </span><span>strategically</span><span> </span><span>located</span><span> </span><span>around</span><span> </span><span>the</span><span> </span><span>globe</span><span> </span><span>and</span><span> </span><span>employs</span><span> a team of over 16,500 </span><span>professionals</span><span> in 130 </span><span>countries</span><span> </span><span>across</span><span> </span><span>six</span><span> </span><span>continents</span><span>. </span><span>Solenis</span><span> </span><span>is</span><span> a 2025 Best </span><span>Managed</span><span> Company </span><span>Gold</span><span> Standard </span><span>honoree</span><span>. For more </span><span>information</span><span> </span><span>about</span><span> </span><span>Solenis</span><span>, </span><span>please</span><span> </span><span>visit</span><span> </span></span><a href="http://www.solenis.com" rel="noopener noreferrer" target="_blank"><span><span>www.solenis.com</span></span></a>The Senior Customer Service Rep serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs. Their overview and overall purpose involve; Advanced Issue Resolution, Mentorship and Training, Process improvement, and Customer Service Management. The purpose of Senior CSRs is to provide exemplary service, support their team members, contribute to continuous improvement efforts, and cultivate strong relationship with Customers to drive satisfaction and loyalty. <p><b>Key Accountabilities:</b></p><ul><li>Support the sales team by answering inquiries, assisting with order processing, and resolving customer issues promptly.</li><li>Collaborate with sales and business support to identify customer needs and upselling opportunities.</li><li>Develop and maintain strong customer relationships through regular communication and personalized interactions.</li><li>Monitor customer accounts for changes or issues and proactively offer solutions to maximize sales potential.</li><li>Mentor junior team members and assist with training and development.</li><li>Work cross-functionally to improve customer service processes and provide feedback to management.</li><li>Handle escalations and complex problems efficiently.</li><li>Participate in projects, integrations, and continuous personal skill enhancement.</li></ul><p></p><p><b>Experience &amp; Skills:</b></p><ul><li>Minimum 4 years of customer service experience (internal or external).</li><li><b>Fluent in English and Portuguese, with excellent verbal and written communication skills.</b></li><li>Intermediate computer skills; proficient in MS Office, ERP systems (SAP/JDE/AS400).</li><li>Strong problem-solving, decision-making, and communication skills.</li><li>Ability to adapt to changing environments and work collaboratively across teams.</li><li>Knowledgeable about company products/services to provide accurate support.</li></ul><p></p><p><b><span>Benefits</span></b><span><span> </span></span></p><ul><li><span><span>Meal</span><span> </span><span>Vouchers</span><span> (3