Customer Experience Specialist Logistics

AdvanSix plays a critical role in global supply chains, innovating and delivering essential products for our customers in a wide variety of end markets and applications that touch people’s lives, such as building and construction, fertilizers, plastics, solvents, packaging, paints, coatings, adhesives, and electronics. Our reliable and sustainable supply of quality products emerges from the vertically integrated value chain of our three U.S. based manufacturing facilities. AdvanSix strives to deliver best-in-class customer experiences and differentiated products in the industries of nylon solutions, chemical intermediates, and plant nutrients, guided by our core values of Safety, Integrity, Accountability and Respect.

Please view a short video about our company here, AdvanSix Video. For more information on AdvanSix, please visit our website at http://www.advansix.com


Why work at AdvanSix?


• We provide benefits that are industry competitive and focused on employee well-being


• Total Rewards program includes a competitive compensation, health, dental, vision & wellness programs, paid vacation, 401K with company matching, health savings programs, disability & life insurance, employee assistance program


• Tuition reimbursement for continued education, certifications, training, and development


• Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences


Position Summary: Customer Experience Logistics Specialists serves as a critical link between customers, internal teams, and third-party logistics providers. This role ensures seamless execution of transportation coordination, and delivery performance, while maintaining a strong customer focus on customer satisfaction. They foster positive relationships and efficient service.
Core Responsibilities & Position Overview:
• Coordinate end-to-end logistics activities related to customer orders, including shipping schedules, carrier bookings, and delivery tracking.
• Collaborate with supply chain, sales, customer experience, and warehouse teams to ensure timely and accurate order fulfillment.
• Serve as the primary point of contact for customers regarding shipment status, delays, and delivery-related inquiries.
• Proactively monitor and manage shipment exceptions or disruptions, communicating updates and resolutions to customers in a timely manner.
• Maintain logistics data accuracy in ERP and transportation management systems; ensure proper document and compliance with shipping regulations.
• Support continuous improvement initiatives to enhance customer delivery experience and optimize shipping performance.
• Analyze logistics KPI’s (on-time delivery, lead times, freight costs, etc.) and suggest improvements in collaboration with cross-functional teams.
• Assist with international shipping and trade compliance documentation, where applicable.
• Resolve issues beyond your core responsibilities, with the expectation to continuously improve.
• Anticipate customers' needs and take proactive appropriate actions to exceed expectations, using your knowledge of the business and our customers.
Champion change while embracing digital solutions and driving process automation.
• Where feasible, drive financial results for the enterprise and proactively identify opportunities for cost savings.
• Share best practices across the organization to accelerate business growth.
• Collaborate and interface with commercial teams to have an in-depth understanding of the customers and their market, actively engage in discussions with customers and the commercial organization to contribute to business growth and profitability.
• Stay up to date with industry trends, regulations, and technologies to optimize operations and reduce costs.
• Develop and maintain strong relationships with all involved in the logistics process.
Qualifications:
• 3+ years’ experience in logistics related work emphasis on transportation, warehousing, inventory management systems, domestic and/or exports.
• Must have experience using Microsoft Office Suite, specifically Excel.
• SAP/ERP, EDI experience strongly preferred.
• Excellent communication and problem-solving skills with a customer-focused mindset.
• Work independently, be an initiative-taker, and lead change in a team setting.
• Ability to multitask and manage priorities in a fast-paced, cross-functional environment.
• Exhibit strong time management, attention to detail, organizational skills, and organization capabilities.
• Familiarity with Incoterms, customs documentation, and international trade regulations is a plus.
The hourly rate for this position is minimum $32.88 - maximum $40.19


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