Technical Implementation Specialist - Treasury Management

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Hourly: $34.05 - $45.45 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to assist clients, Treasury Account Managers, Treasury Management Officers, and other Technical Implementation Specialists with consultative recommendations, positioning, and issue resolution, while also conducting implementations for our Treasury Management solutions.

Essential Functions

• Manage implementation projects in a matrix environment, through completion, adhering to project management and operating standards, scope, and cost, and timeline to achieve success and build lasting relationships with our clients

• Consult with internal team members and clients to identify current workflow within Treasury billing systems to make recommendations for system settings, workflow, and indicators to implement our product suite

• Provide technical guidance during the implementation, ongoing customer support, and at times assist the relationship team during the sales process

• Work directly with Treasury Sales Consultant team members and Commerce Bank Vendors to support technical aspects of the implementation process, be the Subject Matter Expert (SME) for products and portals to support internal and vendor teams, create and maintain workflows, technical file reconciliation, file spec training for internal team members, file set-up and testing (SFTP, CD BAI, PD BAI), integration to customer facing billing systems, and act as a resource to provide input on product enhancements based on client feedback and recommendation

• Document, develop, and maintain repeatable implementation playbooks

• Take an active role in product projects as assigned all while building strong relationships with our clients

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Working knowledge of Commercial Revenue Cycle and billing system(s) (ERP systems, accounting software, and customer billing systems)

• Exceptional level of technical and professional skills/knowledge in job related areas; keeping abreast of current developments and trends in the payments industry

• Strong analytical and communication skills

• Prioritization and organizational skills

• Experience in finding creative solutions interfacing with legacy systems, revenue cycle process, workflow and approval processes and technology

• SFTP file set-up and testing knowledge

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Advanced level proficiency with Microsoft Word, Excel, Teams, Salesforce, and Outlook  

Education & Experience

• Bachelor’s degree in Business Management, Computer Information Systems, Project Management, or equivalent combination of education and experience required

• 5+ years in the Treasury Solutions or Commercial Payments Industry required

• 3+ years, project or business process management and/or commercial revenue cycle/back office experience required

• PMP or CAPM certification preferred

*Hybrid Schedule: In office 3 days per week

**Level of role is determined by knowledge, experience, skills, abilities, and education 

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce