Senior Program Manager (Saas & Vendor Compliance)

About Multi Media, LLC

Multi Media, LLC is the company behind Chaturbate, one of the most heavily trafficked live streaming platforms in the world. We support a global network of independent content creators and millions of real-time viewers, delivering interactive video at scale. Our infrastructure handles complex broadcasting, low-latency streaming, and high-engagement user experiences. All live, all the time.

We’re building a platform where creators can express themselves freely and grow their communities, where viewers discover and interact with creators they’re drawn to, and where the team behind it is challenged, trusted, and responsible for shaping the experience of millions of users around the world. We value people who take initiative, stay curious, and care deeply about the quality and impact of what they build.

The Role

We’re looking for an experienced individual contributor to own SaaS operations and vendor governance across the company. In this role, you’ll transform reactive vendor management into a proactive, scalable governance function, bringing visibility, control, and cost optimization to a rapidly growing SaaS ecosystem.

As the company has scaled rapidly, our SaaS footprint has expanded to 700+ applications representing approximately $29M in annual spend. This role plays a critical part in bringing structure, visibility, and governance to that ecosystem as the organization continues to grow.

What You’ll Do

SaaS Portfolio Governance

• Own the end-to-end SaaS portfolio, including inventory, usage analytics, access controls, renewal calendar, and spend visibility, using SaaS Management Platforms (e.g., BetterCloud).
• Drive portfolio consolidation and proactively identify Shadow IT, redundancy, and optimization opportunities.
• Report regularly on SaaS spend, risk, and portfolio health to leadership.

Vendor, Renewal & Lifecycle Management

• Own the commercial and governance lifecycle of SaaS vendors, including contracts, SLAs, renewals, and compliance alignment.
• Lead comprehensive renewal planning and execution 90-120 days in advance, ensuring predictable budgeting, cost optimization, stakeholder coordination, and avoidance of misaligned auto-renewals. 
• Manage vendor escalations, conduct Quarterly Business Reviews (QBRs) with strategic partners, and execute third-party risk assessments (TPRM) via Vanta.

Financial & Cloud Spend Governance

• Partner with Finance to provide accurate SaaS spend forecasting, budgeting inputs, and detailed ROI analyses (including Total Cost of Ownership and business cases) for vendor decisions and investment approvals.
• Own financial governance and cost optimization for Google Cloud usage, focusing on spend visibility, rightsizing, and committed-use optimization.

Cross-Functional & Process Standardization

• Partner with IT, Security, Legal, Finance, and Engineering to support vendor onboarding, security assessments, and integration planning.
• Standardize SaaS onboarding, access, and approval workflows across departments, and proactively track adoption rate, compliance metrics, and standardization success across the organization.

Requirements

You Have

• 5+ years of experience in SaaS management, IT operations, or technical program management
• Hands-on experience with SaaS Management Platforms (BetterCloud, Zylo, Torii, or similar)
• Proven track record managing large-scale SaaS vendor portfolios (100+ applications, $10M+ annual spend preferred), including renewals and lifecycle governance.
• Experience collaborating cross-functionally with Finance, Security, Legal, and IT stakeholders.
• Strong analytical skills, with experience building dashboards, reports, and cost forecasts (BigQuery experience is a plus).
• Working knowledge of SOC 2 or other security compliance frameworks
• Ability to operate independently, take ownership, and thrive in ambiguous, minimally structured environments.
• Demonstrated ability to proactively identify and address Shadow IT and unmanaged SaaS usage

Bonus Points:

• 2+ years of experience as an Administrator for Google Workspace, Jira, or Slack
• Information Technology Infrastructure Library (ITIL), PMP, or similar certifications
• Experience building SaaS governance programs
• Familiarity with IAM protocols (SAML, OIDC, OAuth)
• Experience using Google Workspace as primary Identity Provider for SaaS governance (SAML/SCIM configuration without Okta/Azure AD)
• Experience with scripting languages (Python or Go) to automate workflows
• Exposure to AI governance frameworks or emerging technology evaluation.
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