LICENSED URGENT WALK-IN MANAGER - BPSR

Career Opportunities with Neighborhood House Association

About NHA:

The Neighborhood House Association is a non-profit organization. Head Start positions are funded in whole or in part by money provided through the State and Federal Government. Additionally, some Social Service Program positions may be funded in whole or in part through grant funds. Because positions and salaries may be funded through grants, and State and Federal funds ongoing employment will be contingent upon the continued receipt of these funds.


Our EEO Policy:

Neighborhood House Association Neighborhood House Association is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement.


Benefits:


Eligible employees receive the following benefits:

• 15 Holidays Days
• 401(K) Retirement 6% Match
• Paid Vacation and Sick Leave
• Tuition Reimbursement up $2,500
• 2 Personal Days
• Group Medical, Dental and Vision Insurance Agency-Paid Life Insurance and Long-Term Disability Insurance
• Live Well Program
• 4 Paid Days Annual Bereavement (Note Total of 5 days of bereavement leave per loss)
• Health and Dependent Care Flexible Spending Account (FSAs)
• Voluntary Benefits: Life and AD&D Accident, Short-Term Disability, and Critical Illness Insurance
• Free Employee Assistance Program (EAP)


**Medical and dental benefits are provided to regular employees who work a minimum of 30 hours per week.**


POSITION PURPOSE:
The Licensed Urgent Walk-In Manager provides clinical support and coordinates psychosocial screening and services for BPSR clients, and performs other related work including screening, assessment, referral, resource development, transition, and discharge planning. The Licensed Urgent Walk-In Manager supervises the Urgent Walk-In Department including Mental Health Clinicians, Peer Support Specialists, and Masters level interns.

ESSENTIAL RESPONSIBILITIES AND DUTIES:
• Leads and coordinates urgent walk-in clinic and field services to include the assessment and screening for mental health and substance use disorder treatment programs;
• Interviews and screens potential clients, completes initial screening assessments and provides warm handoff to referred for services ;
• Performs necessary services and/or ensures that services or treatments are provided as directed by service;
• Participates during on-call and weekend clinical rotation shifts;
• Provides direct clinical care to clients as required;
• Performs crisis intervention;
• Documents client progress and performs various other administrative functions associated with the urgent walk-in component;
• Serves as advocate for client with external agencies;
• Acts as a resource and builds alliances with the internal care coordination team and external resources, assists in building referral partnerships, and makes appropriate referrals for necessary or requested services;
• Participates in multidisciplinary treatment teams and coordinates care with other program staff;
• Discusses client progress and/or problems with program staff and professionals and, when appropriate, recommends solutions within scope of responsibility and expertise;
• Creates and maintains Urgent walk-in schedules and assigns coverage to staff, interns and/or volunteers;
• Oversees the coordination of care and referral of clients to BPSR and/or SUD Treatment Program;
• Supervises, train sand/or monitors work performance of assigned staff;
• Completes all other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:
Clinical assessment of clients with severe mental illness and substance use disorders, principles and practices of clinical mental health triage and walk in service models; BPSR guidelines and ASAM guidelines, principles of care, and recovery treatment modalities; Brief solution-focused recovery mental health services model; Quality assurance principles and practices; Evaluate and diagnose clients’ mental health condition using the DSM V-TR diagnostic criteria; Current trends and issues in the field of behavioral health care; Evidence-based practices and issues pertaining to psychosocial treatments for SUD, Motivational Interviewing, and Relapse Prevention. Experience working with a culturally diverse population and knowledge of cultural issues, values, & beliefs of the target population of adults w/ SMI, homelessness, co-occurring