IT Infrastructure Network Engineer

This role will be responsible for managing and supporting the Kimpton telecom, mobile and circuit infrastructure. The team is responsible for supporting key infrastructure telecom networks and devices for both enterprise and property infrastructure. The ideal candidate will be someone who is familiar with network infrastructure, telecom infrastructure and is self-motivated and willing to take ownership and mentor other technology team members. The IT Infrastructure Network Engineer will exercise appropriates solutions within defined SLAs, standards and guidelines.

Your day to day  

• Assisting customers with complex hardware and software selection, procurement, installation, maintenance, and troubleshooting. This includes the release of software updates, service packs, security patches and antivirus signatures to managed devices.
• Reviews trend data, metrics and presentations on customer support issues and makes recommendation on process improvements to the technology leadership team.
• Develops support documentation (e.g. work aids, process descriptions, checklists, templates and guides) to assist with process implementation, adoption and sustained maintenance.
• Monitors trend capacity and availability to help facilitate proactive Problem Management.
• Provides the solutioning for technology related issues requiring vendors and 3rd party involvement
• Ensure Standard Operating Procedures (SOPs) for incident resolution Service Request fulfillment are created and embedded in the team.
• Provides expertise to root cause analysis for customer support improvement opportunities

What we need from you 

• Bachelor's Degree in a relevant field of work or an equivalent combination of education and work-related experience.
• Typically, a minimum of 5+ years of progressive work-related experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position.
• Basic knowledge of firewall, network routing and switching methodology required.
• Basic knowledge of mobile device management required.
• Basic knowledge of Telecom Expense Management (TEM) services recommended.
• Knowledge of supported systems within respective area.
• Good verbal and written skill communicating with diverse work teams within all levels of an organization to include senior level management in addition to external stakeholders.
• Analytical thinking, planning, organizational, investigation, and time management skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Understanding of project management principles and processes.
• Reasoning capability. Ability to solve practical problems while dealing with a variety of concrete variables during situations in which only limited standardization exists.
• Understanding of implications of business requirements on the application(s) with the ability to advise stakeholders and key business partners
• Awareness of market trends, business strategies and technology and their interrelationships
• Technical writing skills are a plus.
• Ability to maintain discretion and confidentiality

Location – This job is primarily remote. The selected candidate should reside in or near Portland, Oregon. 

The salary range for this role is $46,226.00 to $85,000.00.  This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.   

 

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?