Customer Service Representative - CPS Energy

Customer Service Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference 

 

Job Overview 

Foundever® is seeking Customer Service Representatives for CPS Energy! In this exciting role, you will engage with customers by addressing inquiries, troubleshooting issues, and sharing product information to ensure their satisfaction. You'll document interactions, escalate unresolved matters, and embody the CPS brand with empathy to enhance customer experiences. Join us and help make a meaningful impact! 

Why You Should Join Us

• $14/H 
• Enjoy the benefits of working from home.  Save time, money and reduce stress
• No equipment? We provide everything you need!
• Join a supportive community focused on engagement and recognition
• Hands-on paid virtual classroom-style training, as well as ongoing job specific training
• Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program 
• Employee discounts and referral bonuses 
• Sunday’s off! 

 

What We Are Looking For

• Must legally be able to work in the US and reside in Texas 

• Must be at least 18 yrs of age 

• Highschool diploma or equivalent  

• The flexibility to work various shifts, including evenings and Saturdays 

• Must pass a background check and drug-screen 

Key Skills

• Strong verbal and written communication skills 

• Ability to multitask and navigate between screens efficiently while assisting customer 

• Strong problem-Solving, Empathy, Adaptability and Reliability 

• Document interactions, escalate issues, and represent the CPS brand with empathy to enhance customer experiences. 

• Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals. 

About Foundever™

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.