Part-Time Customer Service Representative - Chelsea

About Restore Hyper Wellness 
Restore Hyper Wellness is the award-winning creator of Hyper Wellness—a revolutionary new category in health. With over 200 studios across 40 states, we deliver innovative, science-backed therapies that empower our clients to look and feel their best. By joining Restore, you’re part of a movement dedicated to expanding the limits of personal potential and performance to help people do more of what they love. 

Why Join Us? 

• Pioneering Wellness: Be a part of an industry-leading company at the forefront of wellness innovation. 
• Impactful Work: Your contributions will directly influence the quality of care and service our clients receive, making a tangible difference every day. 
• Innovation and Collaboration: Work in a dynamic environment where you’ll collaborate across multiple departments, contributing to a comprehensive wellness strategy. 
• Commitment to Employee Wellness: Enjoy complimentary access to Restore’s cutting-edge therapies.
• Growth and Development: Access opportunities to develop your skills, advance your career, and help shape the future of wellness.

Role Overview 

Job Title: Hyper Wellness Representative
Location: NYC, NY (Manhattan - Chelsea)
Department: Corporate Studio
Reports to: General Manager
Job Type: Part-Time, Non-Exempt
Compensation: $19-21/hr
Schedule: 16-20 hours per week / Monday, Thursday, Friday, Saturday, Sunday availability desired

The Hyper Wellness Representative welcomes potential and existing clients to the studio, helps clients determine the next steps in their wellness journey, promotes membership sales, and helps to administer core therapies. We are looking for positive, energetic people with a passion for wellness and helping people!

Key Responsibilities

• Conduct studio tours and deliver an exceptional and versatile sales and service experience to all clients and guests
• Educate clients on Restore services, including medical benefits, precautions, and at-home care
• Meet and exceed key performance sales indicators for the studio, including membership sales/renewals, and retail sales
• Onboard new clients–-this involves completion of medical waivers and creating guest profiles in POS system
• Field incoming calls to schedule appointments and answer general questions
• Assist in outgoing calls to clients for notification of promotions and events 
• Assist in the execution and coordination of the company’s marketing and ongoing sales drivers (pre-sale events, studio events, outreach)
• Ensure a safe and clean studio environment for clients and guests
• Promote enthusiasm for health, wellness, and the Restore brand 

Requirements

• Education: 
• High School Diploma or equivalent required
• Experience: 
• 1+ years of customer service experience 
• 1+ years of sales experience 
• Experience in a membership–based sales role within health/wellness/fitness industry preferred
• Skills and Abilities: 
• Excellent customer service skills
• Strong teamwork mentality
• Exceptional communication skills, both written and verbal
• Intermediate computer skills
• Demonstrate initiative and ability to work independently

Benefits

• Complimentary and discounted services
• 401k retirement plan with vested employer match
• Bonus opportunities
• Career advancement opportunities

Restore Hyper Wellness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.