IT Support Specialist II

Location MV

Aliso Viejo, California, USA

Department Name

105-Information Technology

Qualifications

Required Qualifications

1. Associate or bachelor’s degree in Computer Science, Information Systems, or a closely related field
2. Minimum of six (6) years of experience in an IT help desk or support role within a medium to large-scale corporate IT infrastructure
3. Demonstrated expertise in supporting and troubleshooting Microsoft technologies, including Windows 11, Microsoft 365, Active Directory, Group Policy, Azure, and Exchange Online
4. Proficiency in hardware support for desktops, laptops, tablets, and mobile devices, as well as core networking concepts (OSI model, DNS, DHCP, VPN, Wi-Fi)
5. Strong understanding of IT security practices, including antivirus tools, multifactor authentication (MFA), and single sign-on (SSO)
6. Excellent written and verbal communication skills, with the ability to interact effectively with both technical and non-technical users

1. Strong technical knowledge and hands-on experience with Microsoft technologies, including Windows OS, Microsoft 365, and Azure, as well as computer hardware, mobile devices, and basic networking concepts
2. Strong ability to follow established procedures, multitask effectively, and prioritize work in a dynamic environment
3. Excellent time management skills with the ability to efficiently process and prioritize multiple incidents and service requests
4. High attention to detail with the ability to work independently or as part of a team
5. Experience working in a regulated environment, preferably in medical device manufacturing or a similar industry
6. Demonstrated experience using generative AI tools to enhance IT workflows and reporting, with a strong understanding of their capabilities and limitations
7. Proven ability to evaluate and adopt emerging technologies, including automation and AI tools, to improve efficiency and support IT process innovation
8. Experience using endpoint management and remote support tools such as SCCM (System Center Configuration Manager) and TeamViewer
9. Microsoft or CompTIA certifications preferred

1. Extended periods of computer use and screen exposure
2. Extended periods of sitting, standing, walking, and speaking
3. Moderate lifting and moving equipment or materials, up to 50 lbs.

Posting Country

US - United States

Salary Range

$37.15 - $41.16/hr Financial compensation packages may be higher/lower than what is listed, & will ultimately depend on factors including relevant experience, internal equity, skillset, knowledge, geography, education, business needs and market demand.