Lead Trainer Ambulatory Pharmacy

Primary Function

The ambulatory pharmacy lead training technician provides integrated support to patients and pharmacists by providing a “hands-on” approach to total quality patient care. Completion of day-to-day pharmacy technician tasks; responsible for correct and thorough training of all new employees and students participating in the Tech Training Program. Serves as a leader to ensure that the work duties of technicians are assigned and completed accurately and timely as well as answering employee questions regarding departmental policies/procedures. Report problems, recognition of outstanding performance and personnel needs to the Ambulatory Pharmacy Operations Manager or Pharmacy Manager. Provides feedback to the Operations Manager and the Training Coordinator for students participating in the training program.

Responsibilities

• Completes training of new technicians and students enrolled in the training program.
• Answers staff questions concerning departmental policies and procedures for URAC and ACHC compliance.
• Coordinates training schedule of all new hires, ensuing access to all necessary systems and all competencies are completed;
• Manages new and yearly competencies and ensures staff completion.
• Provides feedback to Lead tech, training coordinator, and operations manager on new hires and students training progression.
• Provides support and fills in as Ambulatory Pharmacy Technical Operations Coordinator when needed.
• Supports pharmacists and technicians in their daily duties and be prepared to cover any role of the technicians in emergency/short staffed situations;
• Completes monthly reporting requirements including: temperature and humidity monitoring for room, refrigerators and freezers; phone metrics; prescription statistics; delivery records; state(s) regulatory updates; and complaint and near miss log;
• Performs additional administrative assignments as directed by the pharmacy manager or director;
• Provides excellent customer service;
• Interpret and enter prescriptions;
• Clarify prescription orders with pharmacist and/or clinician as appropriate;
• Label and fill prescriptions for the pharmacist to verify;
• Perform pharmaceutical calculations;
• Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;
• Identify and assembling supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids;
• Prepares medication for delivery to patients and departments;
• Medication delivery services to patients within hospitals;
• Delivers medications to patient homes, satellite distribution centers, other locations as needed;
• Answers, resolves and triages inbound inquiries;