Associate Director, Patient Access

As a privately-owned, biopharmaceutical company, Ferring pioneers and delivers life-changing therapies that help people build families and live better lives. Our independence helps us cultivate an entrepreneurial spirit and long-term perspective that enables us to achieve growth and scale, while remaining agile and true to our ‘people first’ philosophy. Built on a 70-year plus commitment to science and research, Ferring is relentless in its pursuit of science that drives powerful discoveries and therapies to help people build families, stay healthy, and stand up to the world’s oldest enemy: disease.  

The Associate Director, Patient Access will manage day to day patient access operations for Ferring.  The Associate Director will support the Sr. Director, Patient Access on patient access strategy, Field Reimbursement management (coding and claim approval support), and patient affordability programs.  Duties include, but not limited to, vendor management of access and affordability programs, ensuring all KPIs are met or exceeded, anticipating/identifying/resolving potential operational challenges, overseeing accurate and timely reporting of results, monitoring program budgets, and ensuring all legal, regulatory and pharmacovigilance requirements are being met.  Associate Director interacts regularly with brand teams and other internal functional areas including account management team, Field Reimbursement Managers, finance, legal, safety, quality, training and others as needed.

With Ferring, you will be joining a recognized leader, identified as one of “The World’s Most Innovative Companies” by Fast Company, and honored by Fortune with inclusion on its “Change the World List,” for addressing society’s unmet needs. Ferring US is also Great Places to Work® Certified, distinguishing it as one of the best companies to work for in the country. 

Responsibilities:  

• Program development:  Lead day to day operations of access and affordability programs (hub; copay and Patient Assistance).  Ensure that all program operations are running smoothly and in accordance with program business rules and all safety, legal and regulatory requirements.  Collaborate with vendor to update business rules, program flows and other operational documents, as appropriate.

• Vendor management:  Serve as primary liaison between Ferring and associated vendor(s).  Anticipate and address program challenges with urgency.  Work closely with vendor(s) to track and meet or exceed all program KPIs including call volumes, wait times, benefits investigation turnaround times, etc.

• Reporting:  Point of contact for vendor related data management to ensure that all key data is reported on time and accurately through the Ferring systems driving actional insights.  Collaborate with data and analytics to develop and distribute summary reports to key Ferring colleagues on a regular basis.  Work in partnership with vendor(s) and analytics team to prepare ad hoc reports, as needed.

• Pharmacovigilance:  Liaise with vendor(s) and Ferring safety team to ensure that all adverse events (AEs) and product complaints are reported at the right time in accordance with Ferring guidelines.  Serve as point person for Safety team for any data requests related to AEs or to help coordinate and required audits of associated vendor(s).

• Patient affordability program:  Develop patient affordability strategy for copay; foundation support and patient assistance programs.  Oversee operations for patient affordability program for products available through the hub.  Coordinate enrollment through the hub.  Develop and update program enrollment forms.  Serve as key liaison with program vendor(s).  Ensure timely reporting of key patient affordability program data, and that all program KPIs are met or exceeded.  Work as a team to develop program offers.

• Budgeting:  Support Patient Access Sr. Director with developing, maintaining and meeting all program budget requirements.  Assist with forecasting that drives program staffing and budget needs.  Provide Sr. Director with timely alerts regarding potential budget overages.

• FRM:  Support Patient Access Sr. Director with management of Field Reimbursement Manager team.  Maintain open lines of communication between FRM team and vendor(s) as appropriate.  Train FMRs on