Director Maintenance

The Director is responsible for the strategic oversight and managerial direction of the Operations Division in matters relating specifically to the Tampa Campus. In this role, the Director works closely with USF System leadership to inform, update and make recommendations to senior leadership and the University Board of Trustees on matters relating to Campus Operations. The Director will develop and nurture both external and internal client relationships, as well as represent the Division on related matters within the USF System, throughout the State University System, and within the industry. The position will provide leadership and guidance to the Facilities Management team, develop goals and policies, and create and implement both short and long-term initiatives. This position provides overall management, direction, and planning for the Operations Sub-Division of Facilities Management Division. The Operations Sub-Division includes the Maintenance, Utilities, and the Energy Management & Controls departments. Each department will have their own respective manager or assistant director who directly reports to this position.

• This position serves as the University’s lead representative for Maintenance programs and the designated liaison to SSC partners. Designs and implements strategic goals and objectives for associated operations to be executed by SSC. Develops and monitors service standards, KPIs, and scopes of work to be executed through SSC’s operations. Ensures compliance with University Standards, organizational goals, local laws, regulations and safety standards. Collaborates with SSC to continuously evaluate and improve the outcomes of the contracted services and processes associated with it. Prepares reports to leadership on the performance of outsourced services. Provide recommendations for improvements and optimizations. Assesses work with visual and documented inspections. Identifies and mitigates potential risks or issues associated with the service provider’s work.
• Serves as the University’s lead representative for Maintenance programs and the designated liaison to SSC partners. Designs and implements strategic goals and objectives for associated operations to be executed by SSC. Develops and monitors service standards, KPIs, and scopes of work to be executed through SSC’s operations. Ensures compliance with University Standards, organizational goals, local laws, regulations and safety standards. Collaborates with SSC to continuously evaluate and improve the outcomes of the contracted services and processes associated with it. Prepares reports to leadership on the performance of outsourced services. Provide recommendations for improvements and optimizations. Assesses work with visual and documented inspections. Identifies and mitigates potential risks or issues associated with the service provider’s work
• Maintains significant fiscal responsibility for Maintenance budgets. Monitors budgets and forecasts for future changes and/or shortfalls. Collaborates with SSC and USF senior leadership on necessary capital needs and requirements; reports any known variances in costs to ensure transparency and informed decision-making. Reviews invoices, approves expenses, and alters scope of work accordingly. Solves contract-related problems that may arise with other parties and internally with the service provider itself. Collaborates with necessary departments in projecting growth in the university’s size or operations that might require more maintenance services. Works in conjunction with the service provider to recommend cost-effective ideas and/or find alternatives to seek opportunities to control or reduce costs while maintaining the quality of service.
• Acts as a liaison between the service provider and campus buildings to discuss necessary work outside of the normal scope. Receives and collaborates with SSC on feedback received from university departments. Resolves issues and ensures that both parties are fulfilling their obligations. Gathers feedback from university stakeholders (faculty, staff, students) and works with service provider to make improvements as necessary. Maintains USF equipment and assets remaining with USF for maintenance operations.
• Supervises employees that support SSC operations but remain USF employees. Approves time, coordinates with SSC on human resources and employee relations issues.
• Responds and manages maintenance incidents and emergencies. Provides critical decision making and notifications during incidents. Leads associated response and recovery operations.
• Performs other duties as assigned.

Minimum Qualifications:

• Requires a Bachelor's degree from a regionally accredited institution.
• Minimum of 7 years of related exempt level experience, including 5 years of managerial experience. Experience leading a team, project, program, or function.
• Degree