Job Description Summary

The Staff Technical Project Manager will play a critical role in driving and maintaining the Genba process and related artifacts, ensuring alignment with organizational goals and employee experience initiatives. This role involves managing digital tools, coordinating cross-functional collaboration, and supporting continuous improvement efforts through structured workflows, data synthesis, and communication strategies. The ideal candidate will have strong organizational skills, technical expertise, and a passion for lean methodologies and employee engagement.

Job Description

Roles and Responsibilities:

Genba Management:

• Lead iteration and maintenance of Genba artifacts, including workflows, maps, processes, forms, and training materials.

• Maintain the digital Genba backlog space by reviewing intake requests, clarifying entries, and managing statuses/notes.

• Coordinate with sister workstreams to request and consolidate supporting Genba data for SME consulting.

• Assist with Genba SharePoint management, including creating new pages, maintaining existing ones, and posting updates.

• Support internal and external Genba kickoff/prep sessions, including hosting pre-Genba training and scheduling meetings.

• Manage logistics for Genba meetings, including booking conference rooms, arranging lunch delivery, and guest access to sites.

• Send updates to the core Genba team and participants, ensuring clear communication and alignment.

• Review and manage the Genba retrospective space to drive continuous improvement.

• Support prioritization efforts to determine whether initiatives require Genba or at-point problem-solving.

• Assist in the creation and maintenance of Genba Standard Operating Procedures (SOPs).

Problem Solving and Root Cause Analysis (PSR):

• Act as the point person for Employee Experience (EX) initiatives to determine if Genba is needed for PSR activities.

• Provide Voice of Customer (VOC) and Genba quantitative and qualitative data to support PSR initiatives.

Voice of Customer (VOC):

• Support the creation, maintenance, and presentation of quantitative VOC data (e.g., Pareto analysis).

• Develop and maintain VOC SOPs to ensure consistency and accuracy in data collection and synthesis.

• Potential opportunity to provide VOC leadership to Digital Employee Experience tools solutions.

Communications:

• Connect needs across Employee Experience initiatives (e.g., Genba, VOC) to communication requirements and enhanced capabilities.

• Collaborate with stakeholders to ensure effective communication strategies are in place for all related initiatives.

Minimum Qualifications:

Bachelor's Degree with a minimum of 6 years of relevant experience

Desired Characteristics:

Technical Expertise:

• Strong knowledge of creating and maintaining SOPs
• Working knowledge of AI prompting techniques leveraging structured and unstructured datasets
• Strong knowledge using digital collaboration tools (e.g. Miro, Smartsheet)
• Knowledge building and maintaining SharePoint sites
• Knowledge with data tools (e.g. PowerBI, Excel, Smartsheet, Spotfire)

Business Acumen:

• Demonstrates the initiative to explore alternate technology and approaches to solving problems
• Skilled in breaking down problems, documenting problem statements and estimating efforts
• Has the ability to analyze impact of technology choices
• Demonstrates knowledge of the competitive environment

Leadership:

• Pre-emptively sees downstream consequences and effectively tailors influencing strategy to support a positive outcome.
• Able to verbalize what is behind decisions and downstream implications. Continuously reflecting on success and failures to improve performance and decision-making.
• Understands when change is needed. Participates in technical strategy planning.

Personal Attributes:

• Able to effe