Program Assistant

Resident Manager 

Location: Grand Rapids, MI 
Pay: $19.00 per hour 
Job Type: Full-time 
Schedule: 40 hours per week, 3rd shift, including evenings, weekends, and holidays as scheduled

About the Role 

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. Working on 3rd shift, you'll be responsible for maintaining the integrity, philosophy, and standards of our effective rehabilitation program. This role is crucial in ensuring program compliance while supporting our beneficiaries' recovery journey. 

What You’ll Do 

Program Management 

• Enforce house rules and maintain overall center security 

• Conduct new beneficiary orientations including facility tours 

• Lead weekly house meetings 

• Supervise medication calls and ensure proper documentation 

• Respond to beneficiary inquiries and emergencies 

• Complete incident reports and Safe From Harm documentation 

• Conduct regular bed checks 

 

Beneficiary Support 

• Implement and coordinate leisure time activities 

• Provide safe transportation when needed 

• Assist in resolving beneficiary problems 

• Train and supervise work therapy assignments 

• Assess and refer spiritual needs to Chaplain/Administrator 

• Administer drug and alcohol screening tests as required 

 

Administrative Duties 

• Maintain daily reports and electronic data entries 

• Document program violations and incidents 

• Participate in professional development training 

• Support center policies and procedures 

• Monitor and ensure program compliance 

Why Join Us 

• Mission-driven work that supports programs in your community 

• On-the-job training 

• Team-oriented environment 

• Employee Discount, Employee Assistance Program, and more! 

Qualifications

What You Need 

Required 

Education & Experience 

• High School Diploma or Equivalent 

• Previous managerial experience preferred 

• Valid Driver's License with ability to qualify for Salvation Army insurance 

 

Skills & Abilities 

• Strong analytical and problem-solving capabilities