Manager, Customer Insights

Company Description

Location: Newark, NJ market (onsite at client 4x a week)

R25_0012747

#LI-Onsite

Job Description

NIQ is a leading organization specializing in retail analytics and merchandising solutions, helping clients build customer-centric strategies. The company delivers a comprehensive understanding of consumer buying behavior, revealing new pathways to growth. 

The Client Manager, Customer Insights, will be responsible for managing client relationships, delivering advanced analytics, and driving data-driven customer insights and merchandising strategies. Engaging with key stakeholders across our client’s organization, you will partner to solve key business problems. You will use NIQ’s products to provide insights in connection with your client’s planning and decision-making routines. This role involves working onsite in partnership with a strategic retail client to deliver customer insights and analytics for strategic decision-making.  

About You: You constantly seek to learn new things and lean into new capabilities. Change excites you. Curiosity, communication, and critical thinking drive your work. You make data applicable and interesting for your clients, and mold it into a story that flows, drives outcomes that have actionable results.  You confidently drive winning outcomes that meet strategic client objectives.  You are someone who values working on a diverse, inclusive team. 

Key Responsibilities: 

1. Client Relationship Management: 

   • Act as the primary contact for client merchandising counterparts

   • Build and maintain strong partnerships with clients and internal stakeholders

   • Serve as a trusted advisor, providing merchandising expertise and data-driven recommendations

   • Penetrate and establish enduring client relationships with senior decision makers by demonstrating ongoing value and integration into their business

2. Analytics and Insights: 

   • Leverage NIQ’s proprietary market and customer insights solutions to deliver customer and merchandising insights

   • Utilize NIQ’s proprietary solutions to embed customer insights into our client’s merchandising routines and performance assessments

   • Troubleshoot data discrepancies and ensure accurate analysis

   • Drive continuous improvement and best practices for driving insights and recommendations that create value for our client

3. Merchandising Strategy: 

   • Drive the integration of NIQ’s data and insights into our client’s category management processes

   • Support merchandising analytics in areas such as optimizing assortment decisions, assessing product launches, reviewing category change dynamics and diagnosing problem areas

   • Train your retailer counterparts on how to use NIQ’s data and solutions to execute merchandising decisions

4. Project Management: 

   • Manage multiple priorities, deadlines, and projects

   • Execute the delivery of solutions with our client, ensuring timely outcomes and client satisfaction

   • Lead meetings and presentations with key stakeholders

   • Take accountability for delivering against client commitments

5. Innovation and Development: 

   • Identify opportunities to develop new capabilities and approaches

   • Stay current with industry trends and educate clients on innovative merchandising practices

   • Contribute to the development of merchandising products/services and client service models

   • Identify opportunities to collaborate across teams and uncover sales opportunities with clients

Qualifications

• Bachelor's degree in a relevant subject (Economics, Mathematics, Statistics, Science, Business)
• 4-8 years of relevant experience in Retail, CPG, Merchandising, or Client Service
• Strong analytical and problem-solving skills 
• Excellent communication and presentation skills
• Ability to work collaboratively and lead across multifunctional teams
• Experience with customer insights, category management, and consultative selling
• Strong project management skills with demonstrated strength in maintaining positive client relationships in complex situations and resolving client issues
• Strong sense of urgency and accountability to drive client outcomes

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range: $76,500-$100,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits inc