Senior Product Manager, WAMO

Overview

As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.

 

The Sr. Product Manager for the Workflow and Asset Management Optimization (WAMO) platform will collaborate closely with the Vice President of Business Solutions, various stakeholders, individual contributors across multiple AHA business units, teams in Business Technology, and our implementation partners (vendors). This role will be responsible for providing strategic direction and acting as an evangelist for the WAMO platform, which comprises integrated SaaS applications including Workfront, Bynder, JumpSeat, and RequestHub.

 

The Sr. Product Manager, WAMO will be responsible for defining the product vision, strategy, and communications to stakeholders, and will develop, prioritize, and maintain a 12 to 24-month product roadmap in collaboration with delivery teams, stakeholders, and leadership.  This role will also establish and lead WAMO’s Enterprise Governance Committee that will guide key strategic decisions and investment prioritization.The Sr. Product Manager, WAMO will have expertise which spans the entire product development life cycle from identifying customer needs to defining user experiences, ensuring successful launches and user adoption, driving ongoing enhancements; and leading an organizational shift to a product lifecycle management approach.  This role will provide strategic direction to the WAMO project manager who is responsible for day-to-day implementation activities, and to the contracted WAMO operational support resources.

 

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

 

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

• Strategic Leadership: Develops and maintains the product vision and a product roadmap that is forward-looking and customer-driven by operating at the intersection of business, technology, and user experience; setting goals, defining success, and organizing and motivating business, technology, and vendor teams.  Stays informed about industry trends and new technologies relevant to the WAMO platform, to advise product strategy and decision-making.  
• Value Realization: Responsible for maximizing the value which the WAMO platform creates by facilitating the adoption and ongoing optimization of the platform, ensuring that the component software systems meet the business objectives of improving staff efficiency, increasing transparency of work progress, and reducing reputational risk by improving brand compliance. Assists business operations managers in developing, implementing, and managing strategies for using the platform to meet business goals.     
• Stakeholder Engagement: Establishes and evolves WAMO’s Enterprise Governance Committee, comprised of executives from each Association business unit using the WAMO platform who will participate in key strategic decisions and investment prioritization. Creates governance processes, communications and meeting cadences designed to inform business stakeholders and capture their input and feedback. Engages with business and technology stakeholders as development of the platform continues and as new opportunities arise for additional teams/business processes to be added into the platform.
• Technical Leadership: Guides technology teams with the high-level scoping of potential platform expansions (the onboarding of new business use cases) and collaborates with the BT strategic program team and vendor teams to estimate the budget required for discovery, configuration/development, integrations, implementations, and support. Presents opportunities to the Enterprise Governance Committee for input, decision-making and prioritization.      
• Cross-Team Collaboration: Works with BT’s Business Solutions Managers (BSM) and Enterprise Solutions Architects (ESA) in assessing and advising on BT Project Intake Requests involving work/task management and tracking tools.
• Operational Leadership: Collaborates with business operations and vendor su