Customer Service Agent

Company Description

About Us

At Every Word Code, we are driven by the power of language, data, and innovation. As a forward-thinking marketing and branding firm, we specialize in delivering tailored retail strategies that resonate with modern consumers. Our team combines creativity, technology, and research to elevate brands across the retail landscape. We believe in building lasting client relationships and a workplace that fosters growth, initiative, and excellence.

Job Description

Job Description
We are currently seeking a dedicated and professional Customer Service Agent to join our growing team in Kansas City. In this role, you will be responsible for providing high-quality support to our clients, addressing inquiries, and ensuring a positive customer experience from start to finish.

Responsibilities

• Respond to customer inquiries via phone, email, or live chat in a timely and professional manner

• Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering solutions

• Maintain accurate records of customer interactions and transactions

• Follow up with customers to ensure satisfaction and issue resolution

• Collaborate with other departments to improve processes and customer experience

• Meet performance targets related to customer satisfaction and response time

Qualifications

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred

• Proven experience in customer service or client-facing roles

• Excellent communication and problem-solving skills

• Ability to multitask and manage time effectively in a fast-paced environment

• Proficiency in Microsoft Office and CRM systems

• Strong attention to detail and organizational skills

Additional Information

Benefits

• Competitive salary ($50,000 – $55,000/year)

• Opportunities for growth and advancement within the company

• Comprehensive training and professional development

• Supportive and collaborative team environment

• Health and wellness benefits available after probationary period