Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

You are driven by a deep passion for Justworks customers and empowering small businesses to thrive. Empathetic, diligent, and resourceful, you excel in navigating the needs of clients with care and precision. As someone who excels in an environment of rapid change and growth, you know how to organize and prioritize your workload. You are a lifelong learner and genuinely enjoy learning how and why things work. You thrive on coming up with creative solutions to any problems you face.

As a Senior Customer Onboarding Manager your main responsibility is to expertly guide complex customers in addition to our small business customers through their transition to Justworks to ensure their long-term success on the Justworks platform. You will work closely with your accounts and act as an extension of their teams throughout their onboarding experience.  

This is an opportunity for an experienced Onboarding Manager to advance your career and provide additional support to a growing team. You view yourself as a trusted partner for our customers, and product experts that they rely on during implementation. Customer Onboarding Managers play a crucial role as the bridge between Sales, Operations, and Customer Success to set the stage for a long-lasting and successful customer relationship.

Your Success Profile

What You Will Work On

• Effectively manage the customer onboarding process from time of sale through first payroll for complex customers.
• Work closely with the Sales and Customer Success teams to ensure smooth and continuous service between phases of the customer lifecycle.
• Embrace a proactive, service-first approach to anticipate and meet client needs, setting the tone for exceptional service.
• Consistently communicate onboarding status and deadlines to ensure customers meet their deliverables and feel confident in Justworks.
• Lead customized introduction calls to establish rapport, understand client goals, and pave the way for a successful partnership.
• Engage onboarding specialists as needed, leveraging their expertise to address specific client needs or challenges.
• Facilitate comprehensive payroll calls to ensure accurate and timely payroll processing.
• Make certain that the customer has a clear and comfortable understanding of the Justworks platform and service through product walkthroughs and training calls
• Encourage customers to engage directly in the Justworks platform to achieve a clear and comfortable understanding of all services and features available. This will be accomplished through in depth product walkthroughs and ongoing training calls, allowing the customer to take the reins with your support and guidance.
• Expertly explain complicated concepts (related to health insurance, compliance, taxes, etc.) in simple, user-friendly terms.
• Embody the Justworks brand and advocate for your customers’ best interests with key stakeholders on other teams.
• Creatively solve problems and navigate through roadblocks that come up due to unique customer needs.
• Mentor new teammates, fostering a high-performing team environment/culture through your commitment to excellence and grit. Model a growth mindset for the team.
• Performs other duties as needed based on department and/or organizational needs, with an emphasis on-
  • Customer Focus - Build strong customer relationships and delivery customer-centric solutions 
  • Plans and Aligns - Breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules
  • Collaborates - Building partnerships and working together with others to meet shared objectives
  • Curious - The innate desire to le