Global Product Owner (m/f/d) - Salesforce Service Cloud & Platform

Your assignments

• Operate, enhance, and roll out the Salesforce Service Cloud & Platform solutions as part of the global OneCRM (PULSE) program across all four Commercial regions and business units

• Act as primary decision maker on Salesforce Customer Service & Platform features, driving solution design, architecture, and technical alignment

• Collaborate with global and regional stakeholders to harmonize customer service processes and define requirements, user stories, and enhancements

• Manage, prioritize, and maintain the product backlog, ensuring alignment with strategic business objectives and global release plans

• Prepare and lead workshops with regional teams to support localization, adoption, and implementation

• Establish and oversee release management processes in close collaboration with IT, regional admins, and Salesforce as vendor

• Track, analyze, and report on key performance metrics to ensure quality, efficiency, and timely delivery

• Stay current on Salesforce capabilities, best practices, and industry trends, while mentoring team members and fostering continuous learning

Your profile

• University degree in Business Administration, Economics, or a related field; MBA or PhD is an advantage

• Minimum 5 years of professional experience, preferably in the Pharma or Life Science industry with a strong focus on CRM and commercial roles

• At least 3 years of proven experience working with Salesforce as Product Owner, Business Analyst, Consultant, or Admin

• Deep expertise in Salesforce Service Cloud and Platform, including customization, integration, and application of best practices

• Recognized Salesforce certifications such as Administrator, Service Cloud Consultant, or Platform App Builder; further certifications are welcomed

• Strong track record in leading projects and technical decision-making while consistently achieving business goals

• Independent, structured, and results-oriented working style combined with excellent communication, presentation, and stakeholder management skills

• Fluency in English; additional languages and willingness to travel internationally is a plus