IT Business Process Analyst

Introduction

ASML US, including its affiliates and subsidiaries, bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market, and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Job Mission

The Business Process Analyst is the primary IT point of contact working with their business partner to assess requirements and identify the best solution that will deliver sustainable results. Once approved, the solution will be crafted through process improvement, application configuration or a combination of methods in close collaboration with business partners and possibly, external service providers. The deliverable will typically include change management that requires clear communication, documentation and possibly training in order to deliver full value.

Duties and Responsibilities

• Ensures the capture of clear expectations and requirements between IT and the Business for all IT related demand.
• Serves as a contact for the business to advise/solve or direct IT issues for resolution.
• Manages escalation of project issues to the appropriate management staff.
• Administers and maintains service level agreements between IT and the Business.
• Facilitates the alignment of IT projects with business goals and objectives.
• Interacts with the supported business function to develop detailed understanding of user Information Technology needs. 
• Confers with technical or functional experts at all levels, company-wide, to obtain requirements, develop solution proposals, and coordinate implementation. 
• Proactively seeks opportunities that will support business goals and provide business users with alternatives that enhance business performance and efficiency.
• Evaluates user requests for enhancements and/or upgrading of highly complex business systems.
• Develops solution proposals and designs to meet customer requirements.
• Facilitates communications with business customer through all phases of this process.
• Provides general customer support for assigned business applications.
• Coordinates resolution of Enterprise Systems support issues for assigned business area with IT staff, suppliers and functional users.
• Actively develops, promotes and applies project management techniques to assigned work and activities.
• Actively surveys internal customers for feedback, and adjusts activities accordingly.
• Manages, sets priorities of, and successfully completes multiple projects and support issues concurrently with little or no supervision of the work group manager.
• Keeps current on new technologies by reading literature, attending conferences and seminars, taking classes, and participating in technical societies, as appropriate.
• Performs other duties as assigned.

Education and Experience

• Bachelor’s Degree in Business Administration/Management, IS&T Management, Computer Science, or related discipline is preferred. Relevant experience can compensate for lack of ideal degree.
• Must possess 10+ years of relevant experience with SAP or similar tool.
• Experience with functional and technical aspects of major enterprise business systems such as SAP Applications (FICO, SD), or HR / time writing applications.  Proficient understanding of the functional capabilities and configuration of broad areas of these applications is required.
• Experience working within a global manufacturing organization.
• Familiarity with the Agile framework and way of working.
• Requires thorough understanding of planning, analysis, and testing techniques required to support an enterprise business system.
• Experience in multiple functional business areas such as manufacturing, logistics, finance, HR, time writing, or supply chain..
• Requires understanding of capabilities, features, and limit