UX Researcher

Join us and do work that matters: use your skills to improve how your government serves the public! Pluribus Digital partners with our government customers to design, develop, and deliver useful and impactful digital products. We are a hands-on digital services consultancy – part technologists, part change agents, and all heart.  We employ modern best practices in all that we do as we work to solve problems in public health, financial industry regulation, granting citizenship and asylum, and identity and access management.

We are seeking a User Experience Researcher to drive human-centered design efforts and ensure accessible, user-friendly digital experiences. In this role, you will collaborate with clients to bring their product vision to life through research, usability testing, and stakeholder engagement. You will create and execute research plans, facilitate user-centered design discussions, and translate insights into actionable recommendations. Partnering closely with designers and developers, you will help shape accessibility standards and advocate for user needs. If you're a self-starter with strong consulting skills and experience in Agile environments, we’d love to hear from you! We are committed to continuous employee growth and upskilling, equipping our team with versatile, high-impact skills that drive success across multiple engagements throughout their careers with us.

What you will do:

• Collaborate with clients to bring their product vision to life by conducting research and usability testing with a strong emphasis on accessibility.
• Create, execute, and maintain research plans and conversation guides, lead research sessions, analyze and synthesize findings.
• Facilitate collaboration among stakeholders, product teams, and users by applying human-centered design methods 
• Ask great questions to help translate ambiguous requirements into actionable research plans and deliverables.
• Support analysis and documentation of product requirements, with a strong focus on deeply understanding the product(s) you support.
• Partner closely with designers and developers to adhere to established accessibility standards while proactively contributing to the development of new standards where necessary.
• Be a strong voice in presenting ideas, concepts, and design solutions to gain stakeholder buy-in and encourage constructive critique.

What you will bring:

• Must be able to obtain and maintain a Public Trust Clearance
• Minimum of five (5) years of experience in Information Technology, focusing on user experience design within product development teams.
• A bachelor’s degree in any field, or commensurate work experience and certifications
• Excellent understanding and practical experience in: 
  • Figma, including prototyping and libraries
  • Digital Whiteboarding tools such as Mural
  • Performing user research and refining business requirements in service of your designs
  • Guiding the research process from planning through execution in an independent capacity
  • Managing work and documentation in Jira and Confluence
• Demonstrated ability to collaborate with Agile leads, designers, software developers, testers, business analysts, and product owners in an Agile environment
• Demonstrated ability to translate ambiguous customer requests and diverse perspectives into clear, actionable deliverables.
• Self-starter with the ability to work independently to perform on the job
• Strong consulting skills and ability to build trust with clients and teammates  

Why Pluribus May Be a Fit for You

We are purpose driven. We support missions and products that serve the public good, and where our focused capabilities positively impact those mission outcomes. We bring a consultative approach to partner with our government customers and help them succeed as change makers.

Pluribus is a calm company. We are knowledge workers. People do their best work when they are not rushed by artificial urgency or drained by a culture of facetime and workaholism. By having confidence in our people, we can get more done at better quality. When real crunch time comes, we are not already stretched to the limit.

We are stronger because of the variety of skills and personal backgrounds of our team. We hold ourselves accountable with annual reporting on diversity statistics. As a woman owned and led company, diversity, equity, and inclusion is woven into all aspects of the organization.

Compensation and benefits: