Specialist, Systems Engineer

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!

Location:

850 76th Street S.W. - Byron Center, Michigan 49315

Job Description:

Position Summary:

This role is responsible to lead or participate in the installation, configuration, implementation and maintenance of third party hardware or system software utilities. Lead or participate in project designs and upgrades of hardware or software systems within assigned IT area. Act as a key point of contact and advise team on complex technical issues and resolution of such. 

Here’s what you’ll do: 

• Lead or participate in the evaluation, installation, configuration, implementation and maintenance of third party hardware or system software utilities. Responsible to monitor, test and troubleshoot issues for assigned systems hardware or software as appropriate. Work with internal IT teams, external vendors and cross-functional business partners as necessary. 

• Plan and implement timely upgrades, maintenance fixes and vendor-supplied patches for assigned systems hardware or software. Recommend and execute modifications to improve efficiency, reliability and performance of infrastructure systems. Participate in Disaster Recovery planning and practices as required. 

• Lead or participate in project designs and upgrades of hardware or software systems within assigned IT area. Conduct research in support of procurement or development efforts as assigned. 

• Develop and maintain system architecture and troubleshooting documentation, user documentation for systems installed and/or created, and technical standards, procedures and techniques for system issue resolution to ensure maximum system availability and performance levels. 

• Act as a key point of contact and advise team on complex technical issues and resolution of such. Identify and resolve issues and monitor resolution; partner with other IT areas to ensure resolution of issues. 

• Work closely with various IT teams as necessary to support the hardware and software systems. 

• Prepare and conduct presentations to IT management and discuss IT technology issues and solutions in a non-technical manner while ensuring understanding by targeted audience. 

• Provide guidance, mentoring and training for less experienced system engineers and IT support staff. 

• Maintain current knowledge of industry trends and best practices within Information Technology and remain current with new technologies and systems engineer methodologies and protocols. Make recommendations to improve current systems or processes. 

• Responsible to respond to system issues on a 7x24 basis and participate in an on-call rotation. 

• Additional responsibilities may be assigned as needed. 

Here's what you’ll need: 

• Bachelor's Degree (Required) Information Technology, Business Administration or related field or equivalent combination of education and/or experience. 

• Seven years Information Technology experience in the assigned specialty area.

• Requires excellent knowledge