Customer Success Manager - Secret Clearance – Fort Meade (Hybrid)

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Program Delivery and Execution

Job Qualifications:

Skills:

Communication, Critical Thinking, Customer Success, Problem Resolution, Scheduling

Certifications:

None

Experience:

8 + years of related experience

US Citizenship Required:

Yes

Job Description:

PROGRAM ANALYST PRINCIPAL

As a Customer Success Manager for our ICAM program you will be responsible for advocating, supporting, facilitating, and other related activities that help ensure a positive experience for solution clients and end-users during implementation, solution delivery, and operations of hosted customer applications. You will be working day-to-day with internal and external customers and stakeholders, including operators, end-users, engineering, development, integration, and program stakeholders. You will ensure that CSM activities are performed in accordance with program objectives, policies, regulations, and requirements.

Meaningful work and mission impact:

• Active engagement with the program customer, providing expert guidance through their lifecycle with the program, from onboarding to supporting production operations

• Provide scheduling and integration support as necessary for customer changes within the ICAM production solution

• Advocate for the customer to help ensure their positive experience

• Help clients take full advantage of program offerings and maximize business growth opportunities

• Establish, manage, and sustain positive business relationships with customers

• Develop or support development for products such as plans, processes, reports, briefs, training material, user guides

• Facilitate success for customer-facing requirements, changes, events, incidents, or problems

• Conduct demonstrations of delivered solution capabilities

• Assist with the planning of customer-facing services, features, and capabilities

• Work with senior leadership both internal and external on planning and executing tasks using Agile methodologies

• Participate in Scrum calls

• Develop and manage client portfolios

• Analyze customer requirements and emerging needs to anticipate and provide solutions

• Provides expert guidance and leadership to less-experienced colleagues

• May serve as team or task lead. (Not a people manager)

• Other related duties as required

What you'll need to succeed:

• 8+ years’ experience and proven track record supporting IT customers as part of an enterprise environment

• Active DoD Security Clearance of SECRET, or higher

• Familiarization with DoD customers and work environments

• Bachelor’s Degree (or equivalent experience)

• Highly organized and able to multi-task

• Excellent communication and interpersonal skills

• Self-driven and proactive nature

Desired Qualifications:

• CompTIA Security+ certification, or higher for IAT Level II DoD 8570 certification

GDIT is your Place:
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

Own your Opportunity:
Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

The likely salary range for this position is $107,744 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

25-50%

Telecommuting Options:

Hybrid

Work Location:

USA MD Fort Meade

Additional Work Locations: